单元主题 服务口语 技能拓展 邮票里的中国故事
Part I Postal Service
Unit 1
Mailing International letters
（收寄国际信函） Completing international letter-post service （1）：
 international letters
 international registered letters
 aerograms
 IBRS Extending professional skills：
 addressing envelopes
 identifying UPU member countries （territories） and their designated postal operators Introducing commemorative stamps： The 20th National Congress of the Communist Party of China
Unit 2
Mailing Printed Papers
（收寄印刷品） Completing international letter-post service （2）：
 printed papers
 M bags
 items for the blind
Extending professional skills：
 addressing envelopes
 identifying UPU member countries （territories） and their designated postal operators Introducing the commemorative stamp： The 10th Anniversary of the Belt and Road Initiative
Unit 3
Mailing Small Packets
（收寄小包） Completing international letter-post service （3）：
small packets
Extending professional skills：
 addressing envelopes
 identifying UPU member countries （territories） and their designated postal operators Introducing the commemorative stamp： The 120th Anniversary of Beijing Normal University
Unit 4
Mailing Parcels（收寄包裹） Completing international parcel service Extending professional skills：
 translating addresses
 identifying UPU member countries （territories） and their designated postal operators Introducing commemorative stamps： Modern Chinese Scientists
Unit 5
Mailing EMS Items
（收寄特快专递邮件） Completing international EMS service
Extending professional skills：
 translating addresses identifying UPU member countries （territories） and their designated postal operators Introducing commemorative stamps： The 31st FISU Summer World University Games
Unit 6
Making delivery （投递） Fulfilling delivery and collection Extending professional skills：
 translating addresses for accurate delivery
 identifying UPU member countries （territories） and their designated postal operators Introducing commemorative stamps： Year of Xinchou
Part II Customer Service
Unit 7
Dealing with Inquiries
（处理查询） Handling inquiries
Extending professional skills：
 translating addresses for accurate delivery
 identifying UPU member countries （territories） and their designated postal operators Introducing special stamps： Masterpieces of Chinese Classical Literature - Journey to the West
Unit 8
Dealing with Door Pickup and Complaints
（处理上门揽收和投诉）  Answering calls for collection
 Dealing with complaints about EMS， counter service， delivery Extending professional skills：
 translating addresses for accurate delivery
 identifying UPU member countries （territories） and their designated postal operators Introducing special stamps： Taijiquan
Part III Sales Service
Unit 9
Selling Philatelic Products
（销售邮品） Selling stamps and other philatelic products
Extending professional skills：
 translating addresses for accurate delivery
 identifying UPU member countries （territories） and their designated postal operators Introducing commemorative stamps： The National Parks
Unit 10
Selling and Sending Postcards
（销售和邮寄明信片）  Selling and sending postcards
 Recommending personalized postcards Extending professional skills：
 translating addresses for accurate delivery
 identifying UPU member countries （territories） and their designated postal operators Introducing commemorative stamps： The Sustainable Development of Transport
Part IV Financial Service
Unit 11
Savings Service
（储蓄业务） Completing savings service
Extending professional skills：
identifying different currencies
 identifying UPU member countries （territories） and their designated postal operators Introducing special stamps： Development of Hydropower
Unit 12
Foreign Exchange Service
（外汇业务） Fulfilling foreign exchange and international remittance transactions Extending professional skills：
 identifying different currencies
 identifying UPU member countries （territories） and their designated postal operators Introducing commemorative stamps： China’s Space Station
Appendix I
Terminology（术语）
Appendix II
Prohibited and Restricted Items（部分禁限寄物品及条款）
Appendix III
Names of Countries （Territories） and their Capitals（国家/地区及其首都/府名称）
Appendix IV
Glossary（总词汇表）