目录
 前辅文
 Chapter One Tour Guide Services
  UNIT 1 Tour Guide
   Section I Introduction: Tour Guide
   Section II Intensive Reading: The Corridor in the Summer Palace
   Section III Extensive Reading: Pingyao Ancient City
   Section IV Writing: Introduction to Scenic Spots
   Section V Career Salon: Chinese Greetings
   Section VI Useful Words & Expressions
  UNIT 2 Inbound National Guide
   Section I Introduction: Inbound National Guide
   Section II Intensive Reading: Etiquette of Welcoming and Seeing Off Tourists
   Section III Extensive Reading: How to Handle Clients’ Complaints?
   Section IV Writing: Notice
   Section V Career Salon: A Safe Trip Abroad
   Section VI Useful Words & Expressions
  UNIT 3 Outbound Tour Leader
   Section I Introduction: Outbound Tour Leader
   Section II Intensive Reading: The Tour Leader
   Section III Extensive Reading: Immigration Cards and Customs Declaration
   Section IV Writing: Arrival Card
   Section V Career Salon: Handle Missing a Flight
   Section VI Useful Words & Expressions
  UNIT 4 Tour Leisure and Shopping
   Section I Introduction: Travel for Leisure and Shopping
   Section II Intensive Reading: Traditional Forms of Entertainment in China
   Section III Extensive Reading: Tour Shopping in China
   Section IV Writing: Invitation Letter
   Section V Career Salon: Handle Tourist Missing
   Section VI Useful Words & Expressions
 Chapter Two Travel Agency Services
  UNIT 5 Travel Consultation
   Section I Introduction: Junior Travel Consultant
   Section II Intensive Reading: What Is a Senior Travel Consultant?
   Section III Extensive Reading: “Click” to Get a Perfect Travel Plan
   Section IV Writing: Memo
   Section V Career Salon: Chinese Gift-giving Etiquette
   Section VI Useful Words & Expressions
  UNIT 6 Travel Documents
   Section I Introduction: Travel Documents Processing
   Section II Intensive Reading: How to Make a Visa Application
   Section III Extensive Reading: Passport and Visa
   Section IV Writing: Visa Application Form
   Section V Career Salon: Passport Issues
   Section VI Useful Words & Expressions
  UNIT 7 Inbound and Outbound Tour Operator
   Section I Introduction: Inbound and Outbound Tour Operator
   Section II Intensive Reading: Tour Operators
   Section III Extensive Reading: More Descriptions of Tour Operators
   Section IV Writing: Itinerary
   Section V Career Salon: Handle Missing Tour Guide upon the Tourists’ Arrival
   Section VI Useful Words & Expressions
  UNIT 8 Customer Service
   Section I Introduction: Customer Service Agent
   Section II Intensive Reading: Six Rules to Squash a Customer’s Complaint
   Section III Extensive Reading: How to Handle Customer Complaints Effectively
   Section IV Writing: Reply Letter to Customer Complaint
   Section V Career Salon: Law Issues
   Section VI Useful Words & Expressions
 Chapter Three Hotel Services
  UNIT 9 Hotel Reception
   Section I Introduction: Hotel Receptionist
   Section II Intensive Reading: Procedures of Making a Room Reservation
   Section III Extensive Reading: Front Desk Hospitality Training Can Generate Future Business
   Section IV Writing: Reservation Form
   Section V Career Salon: Chinese Dining Etiquette
   Section VI Useful Words & Expressions
  UNIT 10 Hotel Marketing
   Section I Introduction: Hotel Salesperson
   Section II Intensive Reading: How to Work in Sales at a Hotel
   Section III Extensive Reading: The City’s First International Hotel
   Section IV Writing: Hotel Ads
   Section V Career Salon: Dining Etiquette in Western Countries
   Section VI Useful Words & Expressions
  UNIT 11 Food and Beverage
   Section I Introduction: Food and Beverage Department
   Section II Intensive Reading: Western Dining Etiquette and Western Tableware
   Section III Extensive Reading: The Story of Tips
   Section IV Writing: Farewell Speech
   Section V Career Salon: Tips on Food Safety
   Section VI Useful Words & Expressions
  UNIT 12 Hotel Meeting and Event
   Section I Introduction: Meeting Planner and Event Manager
   Section II Intensive Reading: Marketing Tips That Every Planner Needs to Know
   Section III Extensive Reading: The Most Useful Meeting Service
   Section IV Writing: Meeting Planning Process
   Section V Career Salon: Hotel Security Basics
   Section VI Useful Words & Expressions
  Glossary
 前辅文
 Chapter One Tour Guide Services
  UNIT 1 Tour Guide
   Section I Introduction: Tour Guide
   Section II Intensive Reading: The Corridor in the Summer Palace
   Section III Extensive Reading: Pingyao Ancient City
   Section IV Writing: Introduction to Scenic Spots
   Section V Career Salon: Chinese Greetings
   Section VI Useful Words & Expressions
  UNIT 2 Inbound National Guide
   Section I Introduction: Inbound National Guide
   Section II Intensive Reading: Etiquette of Welcoming and Seeing Off Tourists
   Section III Extensive Reading: How to Handle Clients’ Complaints?
   Section IV Writing: Notice
   Section V Career Salon: A Safe Trip Abroad
   Section VI Useful Words & Expressions
  UNIT 3 Outbound Tour Leader
   Section I Introduction: Outbound Tour Leader
   Section II Intensive Reading: The Tour Leader
   Section III Extensive Reading: Immigration Cards and Customs Declaration
   Section IV Writing: Arrival Card
   Section V Career Salon: Handle Missing a Flight
   Section VI Useful Words & Expressions
  UNIT 4 Tour Leisure and Shopping
   Section I Introduction: Travel for Leisure and Shopping
   Section II Intensive Reading: Traditional Forms of Entertainment in China
   Section III Extensive Reading: Tour Shopping in China
   Section IV Writing: Invitation Letter
   Section V Career Salon: Handle Tourist Missing
   Section VI Useful Words & Expressions
 Chapter Two Travel Agency Services
  UNIT 5 Travel Consultation
   Section I Introduction: Junior Travel Consultant
   Section II Intensive Reading: What Is a Senior Travel Consultant?
   Section III Extensive Reading: “Click” to Get a Perfect Travel Plan
   Section IV Writing: Memo
   Section V Career Salon: Chinese Gift-giving Etiquette
   Section VI Useful Words & Expressions
  UNIT 6 Travel Documents
   Section I Introduction: Travel Documents Processing
   Section II Intensive Reading: How to Make a Visa Application
   Section III Extensive Reading: Passport and Visa
   Section IV Writing: Visa Application Form
   Section V Career Salon: Passport Issues
   Section VI Useful Words & Expressions
  UNIT 7 Inbound and Outbound Tour Operator
   Section I Introduction: Inbound and Outbound Tour Operator
   Section II Intensive Reading: Tour Operators
   Section III Extensive Reading: More Descriptions of Tour Operators
   Section IV Writing: Itinerary
   Section V Career Salon: Handle Missing Tour Guide upon the Tourists’ Arrival
   Section VI Useful Words & Expressions
  UNIT 8 Customer Service
   Section I Introduction: Customer Service Agent
   Section II Intensive Reading: Six Rules to Squash a Customer’s Complaint
   Section III Extensive Reading: How to Handle Customer Complaints Effectively
   Section IV Writing: Reply Letter to Customer Complaint
   Section V Career Salon: Law Issues
   Section VI Useful Words & Expressions
 Chapter Three Hotel Services
  UNIT 9 Hotel Reception
   Section I Introduction: Hotel Receptionist
   Section II Intensive Reading: Procedures of Making a Room Reservation
   Section III Extensive Reading: Front Desk Hospitality Training Can Generate Future Business
   Section IV Writing: Reservation Form
   Section V Career Salon: Chinese Dining Etiquette
   Section VI Useful Words & Expressions
  UNIT 10 Hotel Marketing
   Section I Introduction: Hotel Salesperson
   Section II Intensive Reading: How to Work in Sales at a Hotel
   Section III Extensive Reading: The City’s First International Hotel
   Section IV Writing: Hotel Ads
   Section V Career Salon: Dining Etiquette in Western Countries
   Section VI Useful Words & Expressions
  UNIT 11 Food and Beverage
   Section I Introduction: Food and Beverage Department
   Section II Intensive Reading: Western Dining Etiquette and Western Tableware
   Section III Extensive Reading: The Story of Tips
   Section IV Writing: Farewell Speech
   Section V Career Salon: Tips on Food Safety
   Section VI Useful Words & Expressions
  UNIT 12 Hotel Meeting and Event
   Section I Introduction: Meeting Planner and Event Manager
   Section II Intensive Reading: Marketing Tips That Every Planner Needs to Know
   Section III Extensive Reading: The Most Useful Meeting Service
   Section IV Writing: Meeting Planning Process
   Section V Career Salon: Hotel Security Basics
   Section VI Useful Words & Expressions
  Glossary