前辅文
 Chapter One Tour Guide Services
  UNIT 1 Tour Guide
   Section I Introduction: Tour Guide
   Section II Listening: Customs for Greeting People in China
   Section III Speaking: Seeing-off Service
   Section IV Career Salon: Museum Etiquette
   Section V Culture Salon: Dui Lian
   Section VI Useful Words & Expressions
  UNIT 2 National Guide
   Section I Introduction: National Guide
   Section II Listening: The National Guide’s Duty
   Section III Speaking: The Dos of National Guide
   Section IV Career Salon: Business Negotiation Etiquette
   Section V Culture Salon: Chinese Knot
   Section VI Useful Words & Expressions
  UNIT 3 Tour Leader
   Section I Introduction: Tour Leader
   Section II Listening: At the Airport
   Section III Speaking: Working Procedures and Skills
   Section IV Career Salon: Security Issues When Traveling Abroad
   Section V Culture Salon: Paper-cut Art for Window Decoration
   Section VI Useful Words & Expressions
  UNIT 4 Tour Recreation
   Section I Introduction: Tour Recreation
   Section II Listening: Beaches in Southern California
   Section III Speaking: The River Thames
   Section IV Career Salon: How to Deal with Security Problems Such as Cheating and Stealing When Traveling in Other Countries
   Section V Culture Salon: Stone Carving
   Section VI Useful Words & Expressions
 Chapter Two Travel Agency Services
  UNIT 5 Travel Consultation
   Section I Introduction: Tour Consultant
   Section II Listening: Regular City Tour
   Section III Speaking: Arrangement for Sightseeing
   Section IV Career Salon: Telephone Etiquette
   Section V Culture Salon: Crosstalk
   Section VI Useful Words & Expressions
  UNIT 6 Travel Documents
   Section I Introduction: Document Operator
   Section II Listening: Types of Travel Documents
   Section III Speaking: Preparation of Travel Documents
   Section IV Career Salon: Office Etiquette
   Section V Culture Salon: The Four Treasures of Study
   Section VI Useful Words & Expressions
  UNIT 7 Itinerary Designing
   Section I Introduction: Itinerary Designer
   Section II Listening: Planning the Itinerary
   Section III Speaking: An Itinerary Design
   Section IV Career Salon: Top Tips for Safe Travel Abroad
   Section V Culture Salon: The Diabolo (Chinese Yo-yo)
   Section VI Useful Words & Expressions
  UNIT 8 Travel Agent Abroad
   Section I Introduction: Travel Agent Abroad
   Section II Listening: General View of Travel Agent Abroad
   Section III Speaking: Pick Up the Tourist Group
   Section IV Career Salon: Prevention and Treatment of the Accident of Missing the Flight
   Section V Culture Salon: Chinese Bamboo Fan
   Section VI Useful Words & Expressions
 Chapter Three Hotel Services
  UNIT 9 Hotel Reception
   Section I Introduction: Hotel Receptionist
   Section II Listening: Hotel Rooms and Reception
   Section III Speaking: Front Desk Staff
   Section IV Career Salon: Tipping Etiquette
   Section V Culture Salon: Traditional Chinese Painting
   Section VI Useful Words & Expressions
  UNIT 10 Hotel Marketing
   Section I Introduction: Hotel Salesperson
   Section II Listening: Marketing Terms & Promotion
   Section III Speaking: Advertising & Problem Solving
   Section IV Career Salon: Hotel Etiquette
   Section V Culture Salon: Jiaozi
   Section VI Useful Words & Expressions
  UNIT 11 Restaurant
   Section I Introduction: Wait Staff
   Section II Listening: Food and Beverage Service
   Section III Speaking: Food
   Section IV Career Salon: Hotel Security Tips for Your Vacation or Business Trips
   Section V Culture Salon: How to Make Sugar-coated Haws
   Section VI Useful Words & Expressions
  UNIT 12 Hotel Meeting & Exhibition
   Section I Introduction: Meeting & Exhibition Organizer
   Section II Listening: German Exhibition Industry
   Section III Speaking: Exhibition Invitation
   Section IV Career Salon: Treatment of Injuries and Food Poisoning in Exhibition
   Section V Culture Salon: Embroidery Appliques
   Section VI Useful Words & Expressions
  Glossary