Unit 1 Establishing Business RelationsActivity 1 How to find the customers?Activity 2 How to impress the customers?Activity 3 How to write an email to establish business relations?Unit 2 Inquiries and OffersActivity 1 Inquiries and repliesActivity 2 Firm offers and non-firm offersActivity 3 Writing an offerUnit 3 Counter-offersActivity 1 Negotiating pricesActivity 2 Counter-offersActivity 3 Negotiating at a stationary trade fairActivity 4 Writing re-counter-offersUnit 4 Order ConfirmationActivity 1 Confirm or reject?Activity 2 How to confirm orders?Activity 3 What to do after the order confirmation?Unit 5 Terms of PaymentActivity 1 Understanding different terms of payment Activity 2 Which one is more favorable? Activity 3 How to negotiate payment terms Unit 6 Letter of CreditActivity 1 What to do?Activity 2 Urging the establishment of L/C Activity 3 Notifying the opening of an L/CActivity 4 Proposing amendments to L/C Unit 7 PackagingActivity 1 Understanding packagingActivity 2 Describing packagingActivity 3 Replying to customers’ requirements about packagingUnit 8 ShippingActivity 1 What do you care about?Activity 2 Emails about shipping Activity 3 Grouping sentences about shipping Activity 4 Early shipmentActivity 5 Shipping adviceUnit 9 Settling ClaimsActivity 1 Dos and don’ts for settling claimsActivity 2 How to give appropriate responses?Activity 3 Replying to complaints and claimsAppendix 　Emails from trading companies