Chapter I　Layout and Transmission of a Business Letter
　Composition of a Business Letter
　Layout of a Business Letter
　Envelope Addressing
　E-mail
　Fax or Facsimile Transmission
　Professional Advice
Chapter II　Establishment of Business Relations
　Lesson One　Attempt to Establish Business Relations with the Buyer
　Lesson Two　On-line Promotional Letter
　Lesson Three　Request for Credit Information
　　Additional Specimens
　　　Sample 1　Contacting the Clients after Meeting in the Fair
　　　Sample 2　Contacting the Past Buyer
　　　Sample 3　Selling More to a Regular Buyer
　　　Sample 4　Credit Enquiry
　　Skill Training For the Establishment of Business Relations
　　Useful Expressions for Chapter II
　　Professional Advice
Chapter III　Enquiries and Replies
　Lesson Four　(A) A General Enquiry
　　　　　　　 (B) A Reply to the Above
　Lesson Five　A Specific Enquiry
　　Additional Specimens
　　　Sample 1　Ready to Offer a Sample, but Require Payment for Shipping
　　　Sample 2　Declining a Buyer's Request
　　　Sample 3　Refusing to Send the Full Range of Samples
　　Skill Training for Enquiries and Replies
　　Useful Expressions for Chapter III
　　Professional Advice
Chapter IV　Offers, Counter-Offers and Counter-Counter Offers
　 Lesson Six　A Non-Firm Offer
　 Lesson Seven　A Counter-Offer
　 Lesson Eight　A Counter-Counter Offer
　　 Additional Specimens
　　　 Sample 1　A Firm Offer
　　　 Sample 2　Explaining the Price Increase when Making an Offer to an Old Customer
　　　 Sample 3　Making a Counter-offer on Reduction of Minimum Quantity
　　　 Sample 4　Making a Counter-offer on Delivery Date
　　　 Sample 5　Refusing a Counter-offer
　　 Skill Training for Offers, Counter-Offers and Counter-Counter Offers
　　 Useful Expressions for Chapter IV
　　 Professional Advice
Chapter V　Conclusion of Business
　 Lesson Nine　Placing an Order
　 Lesson Ten　(A) Sending a Contract
　　　　　　　 (B) Sending a Copy of Contract with Countersignature
　 Lesson Eleven　(A) Placing a Repeat Order
　　　　　　　　　(B) Declining to a Repeat Order
　　 Additional Specimens
　　　 Sample 1　How to Deal with the Changing of Orders
　　　 Sample 2　Not Being Able to Supply the Whole Lot
　　　 Sample 3　Canceling the Order
　　 Skill Training for Conclusion of Business
　　 Useful Expressions for Chapter V
　　 Professional Advice
Chapter VI　Payment
　 Lesson Twelve　(A) Asking for D/P
　　　　　　　　　(B) Declining D/P
　 Lesson Thirteen　(A) Modifying Terms of Payment
　　　　　　　　　　(B) Agreeing to the Above Proposal
　 Lesson Fourteen　Answering the Request for Payment by D/A
　　 Additional Specimens
　　　 Sample 1　Asking for Delay Payment
　　　 Sample 2　Replying to a Proposal to Pay by a 30-day L/C
　　　 Sample 3　Final Settlement
　　 Skill Training for Payment
　　 Useful Expressions for Chapter VI
　　 Professional Advice
Chapter VII　Establishment of L/C and Amendment
　 Lesson Fifteen　(A) Urging Establishment of L/C
　　　　　　　　　 (B) A Reply to the Above
　 Lesson Sixteen　Asking for the Extension of L/C
　 Lesson Seventeen　Asking for L/C Amendment
　　 Additional Specimens
　　　Sample　L/C Amendment
　　 Skill Training for Establishment of L/C and Amendment
　　 Useful Expressions for Chapter VII
　　 Professional Advice
Chapter VIII　Packing
　Lesson Eighteen　Packing Requirements
　Lesson Nineteen　Packing Arrangement
　Lesson Twenty　Shipping Marks
　　Additional Specimens
　　　Sample 1　Improving Packing for Future Dealings
　　　Sample 2　Inner Packing
　　　Sample 3　Outer Packing
　　Skill Training for Packing
　　Useful Expressions for Chapter VIII
　　Professional Advice
Chapter IX　Shipment
　Lesson Twenty-One　(A) Urging Shipment
　　　　　　　　　　 (B) Reply to Urging Shipment
　Lesson Twenty-Two　(A) Asking for Partial Shipment and Transshipment
　　　　　　　　　　 (B) Reply to the Above
　Lesson Twenty-Three　Shipping Advice
　　Additional Specimens
　　　Sample 1　Providing the Information on the Container Service
　　　Sample 2　A Reply to the Container Service
　　Skill Training for Shipment
　　Useful Expressions for Chapter IX
　　Professional Advices
Chapter X　Insurance
　Lesson Twenty-Four　Asking for CFR Terms
　Lesson Twenty-Five　(A) Asking the Seller to Cover Insurance
　　　　　　　　　　　(B) Reply to the Insurance Request
　Lesson Twenty-Six　Insurance Clause
　　Additional Specimens
　　　Sample 1　Insurance Claim
　　　Sample 2　Insurance Premium
　　Skill Training for Insurance
　　Useful Expressions for Chapter X
　　Professional Advice
Chapter XI　Complaints and Claims
　Lesson Twenty-Seven　Complaint of Late Delivery
　Lesson Twenty-Eight　(A) Importer's Claim for Inferior Quality
　　　　　　　　　　　 (B) Reply to the Claim for Inferior Quality
　Lesson Twenty-Nine　(A) Importer's Claim for Improper Packing
　　　　　　　　　　　(B) Declining the Claim
　　Additional Specimens
　　　Sample 1　Claim for Short Weight
　　　Sample 2　Complaint of Wrong Goods Delivery
　　Skill Training for Complaints and Claims
　　Useful Expressions for Chapter XI
　　Professional Advice
Chapter XII　Agency
　Lesson Thirty　(A) Asking for Sole Agency
　　　　　　　　 ( B ) An Unfavorable Reply
　Lesson Thirty-One　A Favorable Reply to the Request for Sole Agency
　　Additional Specimens
　　　Sample 1　Looking for a New Agent
　　　Sample 2　Reply to the Request of Agent
　　Skill Training for Agency
　　Useful Expressions for Chapter XII
　　Professional Advice
Appendixes
　1. Quotation
　2. Sales Contract
　3. Packing Detail
　4. Packing List
　5. Bill of Lading
　6. Shipping Advice
　7. Payment Information from Bank
　8. Inspection Report
References