Chapter 1　Introduction to Cross-border E-commerce__eol____eol__Section 1　Cross-border E-commerce__eol__Section 2　B2B Platforms__eol__Section 3　B2C Platforms__eol__Exercises __eol__Practice & Role Play__eol____eol__Chapter 2　Pre-sale Work__eol____eol__Section 1　Platform Registration__eol__Section 2　Products Selection__eol__Section 3　Products Posting__eol__Section 4　On- site Marketing__eol__Exercises __eol__Practice & Role Play__eol____eol__Chapter 3　On- sale Communication__eol____eol__Section 1　Response to Inquiries__eol__Section 2　Price Negotiation__eol__Section 3　Confirmation of Orders__eol__Section 4　Related Products Promotion__eol__Exercises __eol__Practice & Role Play__eol____eol__Chapter 4　Cross-border E-commerce Logistics and Packaging__eol____eol__Section 1　Classification and Selection of Cross-border Logistics__eol__Section 2　Overseas Warehouse__eol__Section 3　Customs Clearance and Declaration of Cross-border E-commerce__eol__Section 4　Product Logistics Packaging and Labels__eol__Exercises__eol__Practice & Role Play__eol____eol__Chapter 5　After-sales Communication__eol____eol__Section 1　Customer Service__eol__Section 2　Customer Reviews__eol__Section 3　Dispute Settlement__eol__Exercises__eol__Practice & Role Play__eol____eol__Chapter 6　Cross-border E-commerce Marketing__eol____eol__Section 1　Cross-border E-commerce Multichannel Marketing__eol__Section 2　New Media Marketing__eol__Exercises __eol__Practice & Role Play__eol__