Unit One Room Reservation 客房预订 1
  I. Guidance单元导学 1
  II. Practical Sentence Patterns实用句型 1
  III. Situational Dialogues情景会话 3
  IV. Dialogue Practice 会话实训 12
  V. Exercises练习 13
  VI. Expanding Reading拓展阅读 15
 Unit Two Counter Service 前台接待 16
  I. Guidance单元导学 16
  II. Practical Sentence Patterns实用句型 16
  III. Situational Dialogues情景会话 19
  IV. Dialogue Practice 会话实训 30
  V. Exercises 练习 31
  VI. Expanding Reading拓展阅读 33
 Unit Three Concierge Service 礼宾服务 34
  I. Guidance单元导学 34
  II. Practical Sentence Patterns实用句型 34
  III. Situational Dialogues情景会话 36
  IV. Dialogue Practice 会话实训 45
  V. Exercises 练习 46
  VI. Expanding Reading拓展阅读 48
 Unit Four Regular Housekeeping Service 客房常规服务 49
  I. Guidance单元导学 49
  II. Practical Sentence Patterns实用句型 49
  III. Situational Dialogues情景会话 51
  IV. Dialogue Practice 会话实训 60
  V. Exercises 练习 61
  VI. Expanding Reading拓展阅读 64
 Unit Five Personalized Housekeeping Service 客房个性化服务 65
  I. Guidance单元导学 65
  II. Practical Sentence Patterns实用句型 65
  III. Situational Dialogues情景会话 67
  IV. Dialogue Practice 会话实训 75 V. Exercises练习 77
  VI. Expanding Reading拓展阅读 79
 Unit Six Making Reservations and Seating Guests in the Restaurant 餐厅预订与餐桌引座 80
  I. Guidance单元导学 80
  II. Practical Sentence Patterns实用句型 80
  III. Situational Dialogues情景会话 83
  IV. Dialogue Practice 会话实训 92 V. Exercises练习 93
  VI. Expanding Reading拓展阅读 96
 Unit Seven Food and Beverage Service in Chinese Style 中餐服务 97
  I.Guidance单元导学 97
  II. Practical Sentence Patterns实用句型 97
  III. Situational Dialogues情景会话 99
  IV. Dialogue Practice会话实训 112
  V. Exercises练习 113
  VI. Expanding Reading拓展阅读 116
 Unit Eight Food and Beverage Service in Western Style 西餐服务 117
  I. Guidance单元导学 117
  II. Practical Sentence Patterns实用句型 117
  III. Situational Dialogues情景会话 119
  IV. Dialogue Practice会话实训 129
  V. Exercises练习 130
  VI. Expanding Reading拓展阅读 133
 Unit Nine Service at the Bar and the Café酒吧和咖啡厅服务 134
  I. Guidance单元导学 134
  II. Practical Sentence Patterns实用句型 134
  III. Situational Dialogues情景会话 136
  IV. Dialogue Practice 会话实训 145
  V. Exercises练习 146
  VI. Expanding Reading拓展阅读 149
 Unit Ten Check-out Service 结账服务 150
  I. Guidance单元导学 150
  II. Practical Sentence Patterns实用句型 150
  III. Situational Dialogues情景会话 153
  IV. Dialogue Practice 会话实训 162
  V. Exercises 练习 163
  VI. Expanding Reading拓展阅读 166
 Unit Eleven Service at the Business Center 商务中心服务 167
  I. Guidance单元导学 167
  II. Practical Sentence Patterns实用句型 167
  III. Situational Dialogues情景会话 169
  IV. Dialogue Practice 会话实训 177
  V. Exercises 练习 178
  VI. Expanding Reading拓展阅读 180
 Unit Twelve Health and Recreation Service 康乐服务 181
  I. Guidance单元导学 181
  II. Practical Sentence Patterns实用句型 181
  III. Situational Dialogues情景会话 183
  IV. Dialogue Practice 会话实训 193
  V. Exercises 练习 195
  VI. Expanding Reading拓展阅读 197
 Unit Thirteen Service at the Hotel Shopping Center 酒店商场服务 198
  I. Guidance单元导学 198
  II. Practical Sentence Patterns实用句型 198
  III. Situational Dialogues情景会话 200
  IV. Dialogue Practice 会话实训 208
  V. Exercises 练习 209
  VI. Expanding Reading拓展阅读 211
 Unit Fourteen Apartment-style Hotel Service 公寓式酒店服务 212
  I. Guidance单元导学 212
  II. Practical Sentence Patterns实用句型 212
  III. Situational Dialogues情景会话 215
  IV. Dialogue Practice 会话实训 223
  V. Exercises 练习 224
  VI. Expanding Reading拓展阅读 226
 Unit Fifteen Handling the Problems and Complaints 处理问题和投诉 227
  I. Guidance单元导学 227
  II. Practical Sentence Patterns实用句型 229
  III. Situational Dialogues情景会话 237
  IV. Dialogue Practice 会话实训 239
  V. Exercises 练习
  VI. Expanding Reading拓展阅读 241
 Learning Effect Evaluation Form 学习效果评价表 242
 Appendices 附录 243
  Appendix I 酒店名称（Hotels） 243
  Appendix II 酒店机构（Hotel Departments） 243
  Appendix III 酒店公共场所英文标识（Common English Signs in Hotels） 245
  Appendix IV酒店设备和用品（Hotel Fixtures and Furnishings） 249
  Appendix V菜肴原料（Cooking Ingredients） 251
  Appendix VI 酒水饮料类（Beverages） 254
  Appendix VII 点心与甜品（Desserts） 256
  Appendix VIII 鲜花（Flowers） 256
  Appendix IX 中餐菜单（Chinese Food Menu） 257
  Appendix X 西餐菜单（Western Food Menu） 260