Unit 1 Preparatio for Meeting a Tour Group
Part Ⅰ Booking Air Line Tickets and Room Reservatio
Conveation A Booking Airline Tickets
Conveation B Room Reservatio
Part Ⅱ Handling Complaints
A Delayed Flight
Part Ⅲ Practice
Part Ⅳ Reading
Sunny Hainan--Holiday Paradise
Part Ⅴ Culture
Hainan History
Part Ⅵ Practical Writing for Tourism
Correspondence of Travel Agencies
Unit 2 Touring Sanya
Part Ⅰ Meeting Tourists
Conveation A Meeting Tourists at the Airport (Ⅰ )
Conveation B Meeting Tourists at the Airport (Ⅱ)
Part Ⅱ Handling Complaints
A Delayed Flight
Part Ⅲ Practice
Part Ⅳ Reading
Passage A The West Island
Passage B The Park of Luhuitou
Passage C The End of the Earth
Part Ⅴ Culture
Nahan Buddhism Park
Part Ⅵ Practical Writing for Tourism
Hotel Reservation
Unit 3 Accommodation Tour in Sanya
Part Ⅰ Checking into the Hotel
Conveation A
Conveation B
Part Ⅱ Handling Complaints
Dialogue 1 Handling Complaints at the Restaurant
Dialogue 2 Settling Guests' Complaints in the Hotel
Part Ⅲ Practice
Part Ⅳ Reading
Passage A National Seashore--Haitang Bay
Passage B National Holiday Resort--Yalong Bay
Part Ⅴ Culture
Food Culture in Hainan
Part Ⅵ Practical Writing for Tourism
Visa Application Form.
Arrival Card
Unit 4 International Tourism City--Qionghai
Part Ⅰ Going to Bo'ao
Conveation A
Conveation B
Part Ⅱ Handling Complaints
A Tour Guide or a Shopping Guide? ( I )
A Tour Guide or a Shopping Guide? ( H )
Part Ⅲ Practice
Part Ⅳ Reading
Passage A The Wanquan River and Red Detachment Women
Passage B The Water Town--Bo'ao
Part Ⅴ Culture
Hainan Coconut Carvings
Part Ⅵ Practical Writing for Tourism
Passenge' Health Declaration
Unit 5 Huangshan Mountain
Part Ⅰ Going Shopping
Conveation A At the Souvenir Shop
Conveation B At the Pastry Shop
Part Ⅱ Handling Complaints
Unreasonable Requests
Part Ⅲ Practice
Part Ⅳ Reading
Passage A Huangshan Mountain
Passage B Brief Introduction of Guilin
Part Ⅴ Culture
Traditio and Customs of the Zhuang Minority
Part Ⅵ Practical Writing for Tourism '
Baggage Declaration Form
Unit 6 Tour of the Waterfalls
Part Ⅰ Talking About Chinese Food
Conveation A Chinese Cuisine
Conveation B Guizhou Cuisine
Part Ⅱ Handling Complaints
Complaining About the Food
Part Ⅲ Practice
Part Ⅳ Reading
Passage A Huangguoshu Great Waterfalls
Passage B The Silk Road
Part Ⅴ Culture
Chinese Food
Part Ⅵ Practical Writing for Tourism
Letter of Reply for a Complaint
Unit 7 Tour of Lakes
Part Ⅰ Visiting the West Lake
Conveation A Rowing on the West Lake
Conveation B At the Silk and Satin Shop
Part Ⅱ Handling Complaints
Cancelling Part of an Itinerary
Part Ⅲ Practice
Part Ⅳ Reading
Passage A The West Lake
Passage B The West Lake Longjing Tea
Part Ⅴ Culture
China--Home of Tea
Part Ⅵ Practical Writing for Tourism
Letter of Thanks
Unit 8 Tour of Garde
Part Ⅰ Entertainment
Conveation A Recreation and Fitness Center
Conveation B At Tea House
Part Ⅱ Handling Complaints
Extra Charges
Part Ⅲ Practice
Part Ⅳ Reading
Suzhou Garde
Part Ⅴ Culture
The Four Elements of Chinese Garde
Part Ⅵ Practical Writing for Tourism
Tour Itineraries--China Discovery
Unit 9 PraetiealEmergeney Handling
Part Ⅰ Dealing with the Emergency
Conveation A Dealing with Problems of Loss
Conveation B What Should the Guide Do if a Tourist Is Lost at
a Scenic Spot?
Part Ⅱ Handling Complaints
The Incident That No Guide Meets the Tourists
Part Ⅲ Practice
Part Ⅳ Reading
Passage A The Great Wall ( Ⅰ )
Passage B The Great Wall (Ⅱ)
Part Ⅴ Culture
Part Ⅵ Practical Writing for Tourism
Reply to a Letter to Handle Complaints
Unit 10 Religio and Temples
Part Ⅰ Visiting Religious Places
Conveation A Visiting Jiuhua Mountain
Conveation B Visiting Wudang Mountain
Part Ⅱ Handling Complaints
Complaints About Shopping Rebates for Guides
Part Ⅲ Practice
Part Ⅳ Reading
Passage A Shaolin Temple ( Ⅰ )
Passage B Shaolin Temple (Ⅱ)
Part Ⅴ Culture
Chines Folk Religion
Part Ⅵ Practical Writing for Tourism
Questionnaire--Thank You for Your Opinio
Unit 11 Health Promotion
Part Ⅰ Experiencing Chinese Treatment
Conveation A Traditional Chinese Medicine
Coervation B The Marriage of Chinese and Western Medicine
Part Ⅱ Handling Complaints
Quitting Tour Midway
Part Ⅲ Practice
Part Ⅳ Reading
Passage A Ancient Wateide Tow in Jiangnan
Passage B Potala Palace of Lhasa
Part Ⅴ Culture .
Tibetan Local Customs
Part Ⅵ Practical Writing for Tourism
A Travel Contract
Unit 12 Farewell to the Tourists
Part Ⅰ Seeing Off the Guests at the Airport
Conveation A Seeing You Again Soon
Conveation B At the Check-in Counter
Part Ⅱ Handling Complaints
The Skill to Handle Complaint Lette
Part Ⅲ Practice
Part Ⅳ Reading
Passage A Terracotta Army
Passage B Sun Yat-sen Mausoleum
Part Ⅴ Culture
Chinese Silk
Part Ⅵ Practical Writing for Tourism
How to Say a Farewell to the Tour Group
Appendix Ⅰ Guide's Norm and Emergency Handling--100 Questio and
Awe
Appendix Ⅱ 中华人民共和国国家标准 GB/T 15971--1995
Appendix Ⅲ 导游人员管理条例
Appendix Ⅳ 导游应对游客问题处理原则
Appendix Ⅴ 旅游安全事故的处理
Appendix Ⅵ 旅游保险相关知识
Vocabulary
主要参考书目(Bibliography)