- 外语教学与研究出版社
- 9787560075457
- 238416
- 2008-05
- 文学
- 外国语言文学
内容简介
《饭店英语》是按照《高职高专教育英语课程教学基本要求（试行）》、针对高职高专培养一线高级技术型、应用型人才的特点而编写的，供全国高职高专院校使用的专业英语教材。全书共有15个单元，每个单元围绕一个主题编写。各单元都是由三个模块组成，包括对话、课文和补充阅读。每个模块都有学习材料和练习材料，三个模块在形式上各自独立，内容上围绕单元主题进行选材和设计。
目录
Unit 1 Reservations Part I Dialogues Part II Reading: Duties ofaReservationist Part III Further Reading: A New Way of Hotel ReservationUnit 2 Reception Part I Dialogues Part II Reading: How to Be a Qualified Front Desk Staff Part III Further Reading: Types of the Front Desk Staff in HotelsUnit 3 Concierge's Work Part I Dialogues Part II Reading: Introduction of Concierge's Work Part III Further Reading: Cultural DifferencesUnit 4 Housekeeping (I) Part I Dialogues Part II Reading: Duties and Responsibilities of Housekeeping Staff Part III Further Reading: Legal Obligations of the Housekeeping Department in AmericaUnit 5 Housekeeping (II) Part I Dialogues Part II Reading: Duties of the Housekeeping Department Part III Further Reading: Room Service ProcedureUnit 6 Maintenance Part I Dialogues Part II Reading: Responsibility of the Engineering Department Part III Further Reading: Various Calls to the Engineering DepartmentUnit 7 good & Beverage (I) Part I Dialogues Part II Reading: Job Categories and Responsibilities in the F&B Service Part III Further Reading: Greeting and SeatingUnit 8 Food & Beverage (11) Part I Dialogues Part II Reading: Possible Restaurant Problems Part III Further Reading: Service of Red WinesUnit 9 Handling Complaints Part I Dialogues Part II Reading;: Handling Complaints (I) Part III Further Reading: Handling Complaints (II)Unit 10 Sales Department Part I Dialogues Part II Reading: How Sales Department Functions Part III Further Reading: Hospitality Sales Distribution and PromotionUnit 11 At the Business Center Part I Dialogues Part II Reading: History of the Business Center Part III Further Reading: Electronic Business Center in Coral Gables,Fla., HotelUnit 12 At the Recreation Center Part I Dialogues Part II Reading: Fitness Center Services in the Marquette Hotel Part III Further Reading: The Recreation HotelUnit 13 At the Beauty Parlor Part I Dialogues Part II Reading: Welcome to Trends Beauty Parlor Part III Further Reading: Beauty TipsUnit 14 At the Shopping Arcade Part I Dialogues Part II Reading: Shopping in Honolulu's Hot Spot Part III Further Reading: Caesars PalaceUnit 15 Checkout Part I Dialogues Part II Reading: Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout Part III Further Reading: A Rethink for Hotel Checkout Times附录1：英汉饭店常用分类词汇表附录2：2006年度全球酒店集团100强
