酒店英语 / 职业教育旅游与酒店管理专业创新改革示范教材
￥39.80定价
作者： 薛正香，朱秀萍主编
出版时间：2014-07
出版社：人民邮电出版社
- 人民邮电出版社
- 9787115355737
- 1-2
- 232015
- 60215897-4
- 平装
- 16开
- 2014-07
- 403
- 277
- 管理学
- 工商管理
- 财务会计
- 中职
内容简介
《酒店英语》以酒店服务与管理岗位必备的专业知识和技能为学习内容，以酒店前厅、客房、餐厅和康乐情景为主线，围绕着真实的工作任务，突出典型工作岗位应具备的依言行事的能力。
本书分为4大学习情境，共19个单元。其中，前厅服务6个单元，客房服务5个单元，餐厅服务4个单元，康乐服务4个单元。每个单元包括单元知识总括、课时任务学习和单元复习。每课分为4个部分，分别包括知识目标、技能目标、教学过程和知识加油站。其中，教学过程包括6个任务，这6个任务分别为单词训练、词组训练、句型训练、听说训练、角色扮演以及任务布置。另外，本书还加了3个附录，分别为酒店常用英语词汇、初级星级酒店英语基本知识和防火措施。
本书编写目标清晰、具体，体例活泼、新颖，内容简洁、实用，非常适合中等职业学校酒店服务与管理专业学生的英语学习。
目录
Module one Front Office
Unit 1 Room Reservation
Lesson 1 Room Reservation by Telephone
Lesson 2 Face to Face Reservation
Revision One
Unit 2 Check in
Lesson 3 Welcoming a Guest
Lesson 4 Registering for a Guest
Revision Two
Unit 3 Information Service
Lesson 5 Getting some Suggestions about Amusing
Lesson 6 Getting some Suggestions about Tour
Revision Three
Unit 4 Telephone Service
Lesson 7 Connecting Phone Line
Lesson 8 Asking for Leaving a Message
Lesson 9 Wake-up Service
Revision Four
Unit 5 Business Center
Lesson 10 Fax & Copy Files
Lesson 11 Typing a Document
Lesson 12 Express Mail Service
Lesson 13 Train Ticket Booking
Lesson 14 Air Ticket Booking
Revision Five
Unit 6 Check out
Lesson 15 Paying in Cash
Lesson 16 Paying by Credit Card
Revision Six
Module Two Housekeeping
Unit 7 Room Service
Lesson 17 Taking Telephone Orders for Breakfast
Lesson 18 Serving Breakfast in the Room
Revision Seven
Unit 8 Room-cleaning Service
Lesson 19 Tidying up and Cleaning the Room
Lesson 20 Turn-down Service
Revision Eight
Unit 9 Laundry Service
Lesson 21 Explaining how to Get the Service
Lesson 22 Suggesting Express Service
Revision Nine
Unit 10 Maintenance Service
Lesson 23 Repairing the Toilet and the Outlet
Lesson 24 Repairing the TV Set
Lesson 25 Repairing the Air-conditioner
Revision Ten
Unit 11 Settling Guests’ Complaints
Lesson 26 Changing the Room
Lesson 27 Lost and Found
Lesson 28 Extending the Stay without Paying
Lesson 29 Complaining about the Temperature of the Room
Revision Eleven
Module Three Service in the Restaurant
Unit 12 Booking a Table
Lesson 30 A Reservation Call for Dinner
Lesson 31 Having Dinner Without Reservation
Revision Twelve
Unit 13 Ordering Dishes
Lesson 32 Having Chinese Food
Lesson 33 Having Western Food
Revision Thirteen
Unit 14 Services During the Meal
Lesson 34 Dealing with Requests
Lesson 35 Dealing with Complaints and Paying Bills
Revision Fourteen
Unit 15 Beverage Service
Lesson 36 Serving Drinks(1)
Lesson 37 Serving Drinks(2)
Lesson 38 Serving Cocktails
Revision Fifteen
Module Four Health & Recreation Center
Unit 16 Gymnasium Service
Lesson 39 Introducing the Facilities
Lesson 40 Knowing about Some Sports Events
Revision Sixteen
Unit 17 Swimming Pool Service
Lesson 41 Introducing the Swimming Pool
Lesson 42 Swimming Service
Revision Seventeen
Unit 18 Bowling Service
Lesson 43 Offering Bowling Room Service
Lesson 44 Playing Bowling
Lesson 45 Talking about Ball Games
Revision Eighteen
Unit 19 Golf Service
Lesson 46 Talking about Golf
Lesson 47 Offer golf Service
Lesson 48 Playing Golf
Revision Nineteen
Appendix
Appendix Ⅰ Common EngLish Words of Hotel（附录一 酒店常用英语词汇）
Appendix Ⅱ Elementary English Knowledge for Hotel（附录二 初级星级酒店英语基本知识）
Appendix Ⅲ Fire Prevention Measures（附录三 防火措施）
Unit 1 Room Reservation
Lesson 1 Room Reservation by Telephone
Lesson 2 Face to Face Reservation
Revision One
Unit 2 Check in
Lesson 3 Welcoming a Guest
Lesson 4 Registering for a Guest
Revision Two
Unit 3 Information Service
Lesson 5 Getting some Suggestions about Amusing
Lesson 6 Getting some Suggestions about Tour
Revision Three
Unit 4 Telephone Service
Lesson 7 Connecting Phone Line
Lesson 8 Asking for Leaving a Message
Lesson 9 Wake-up Service
Revision Four
Unit 5 Business Center
Lesson 10 Fax & Copy Files
Lesson 11 Typing a Document
Lesson 12 Express Mail Service
Lesson 13 Train Ticket Booking
Lesson 14 Air Ticket Booking
Revision Five
Unit 6 Check out
Lesson 15 Paying in Cash
Lesson 16 Paying by Credit Card
Revision Six
Module Two Housekeeping
Unit 7 Room Service
Lesson 17 Taking Telephone Orders for Breakfast
Lesson 18 Serving Breakfast in the Room
Revision Seven
Unit 8 Room-cleaning Service
Lesson 19 Tidying up and Cleaning the Room
Lesson 20 Turn-down Service
Revision Eight
Unit 9 Laundry Service
Lesson 21 Explaining how to Get the Service
Lesson 22 Suggesting Express Service
Revision Nine
Unit 10 Maintenance Service
Lesson 23 Repairing the Toilet and the Outlet
Lesson 24 Repairing the TV Set
Lesson 25 Repairing the Air-conditioner
Revision Ten
Unit 11 Settling Guests’ Complaints
Lesson 26 Changing the Room
Lesson 27 Lost and Found
Lesson 28 Extending the Stay without Paying
Lesson 29 Complaining about the Temperature of the Room
Revision Eleven
Module Three Service in the Restaurant
Unit 12 Booking a Table
Lesson 30 A Reservation Call for Dinner
Lesson 31 Having Dinner Without Reservation
Revision Twelve
Unit 13 Ordering Dishes
Lesson 32 Having Chinese Food
Lesson 33 Having Western Food
Revision Thirteen
Unit 14 Services During the Meal
Lesson 34 Dealing with Requests
Lesson 35 Dealing with Complaints and Paying Bills
Revision Fourteen
Unit 15 Beverage Service
Lesson 36 Serving Drinks(1)
Lesson 37 Serving Drinks(2)
Lesson 38 Serving Cocktails
Revision Fifteen
Module Four Health & Recreation Center
Unit 16 Gymnasium Service
Lesson 39 Introducing the Facilities
Lesson 40 Knowing about Some Sports Events
Revision Sixteen
Unit 17 Swimming Pool Service
Lesson 41 Introducing the Swimming Pool
Lesson 42 Swimming Service
Revision Seventeen
Unit 18 Bowling Service
Lesson 43 Offering Bowling Room Service
Lesson 44 Playing Bowling
Lesson 45 Talking about Ball Games
Revision Eighteen
Unit 19 Golf Service
Lesson 46 Talking about Golf
Lesson 47 Offer golf Service
Lesson 48 Playing Golf
Revision Nineteen
Appendix
Appendix Ⅰ Common EngLish Words of Hotel（附录一 酒店常用英语词汇）
Appendix Ⅱ Elementary English Knowledge for Hotel（附录二 初级星级酒店英语基本知识）
Appendix Ⅲ Fire Prevention Measures（附录三 防火措施）
