Chapter One Written Communicationm-An Overview
　Parts of a Business Letter
　Format of a Business Letter
　Envelopes Addressing
　The Basic Principles of Business Letter-writing
　Structuring Communications
　E-mails
　Skill Training & Exercises
Chapter Two Establishment of Business Relations
　Sample Letters
　　Letter 1 Self-introduction
　　Letter 2 Transferring business relations
　　Letter 3 Request for establishment of business relations
　　Letter 4 The first touch
　　Letter 5 Credit inquiry
　　Letter 6 Favorable reply from the bank
　　Letter 7 Unfavorable reply from the bank
　Useful Sentences on Establishing Business Relations
　Skill Training & Exercises
Chapter Three Inquiries and Replies
　Sample Letters
　　Letter 1 Requesting for catalogues and price lists
　　Letter 2 The first inquiry
　　Letter 3 General inquiry
　　Letter 4 Specific inquiry
　　Letter 5 Tabulated inquiry
　Useful Sentences on Inquiries and Relations
　Skill Training & Exercises
Chapter Four Making Quotations and Offers
　Sample Letters
　　Letter 1 A reply to the general inquiry
　　Letter 2 A reply to the specific inquiry （Making a Firm Offer）
　　Letter 3 Asking for pro forma invoice
　　Letter 4 A tabulated quotation
　　Letter 5 Making free offers
　Useful Sentences on Making Quotation and offers
　Skill Training & Exercises
Chapter Five Making Counteroffers and Declining Orders
　Sample Letters
　　Letter 1 Making a counteroffer
　　Letter 2 A reply to the counteroffer
　　Letter 3 Acceptance of a counter counteroffer
　　Letter 4 Declining the counteroffer
　　Letter 5 Declining orders
　　Letter 6 Declining a duplicate order
　Useful Sentences on Making Counteroffers and Declining Orders
　Skill Training & Exercises
Chapter Six Acceptance and Orders
　Sample Letters
　　Letter 1 Accepting the offer and placing an order
　　Letter 2 Acknowledgement of an order
　　Letter 3 Placing a repeat order （A tabulated repeat order）
　　Letter 4 Sending an S/C with counter-signature
　　Letter 5 Confirming an order
　Useful Sentences on Acceptance and Orders
　Skill Training & Exercises
Chapter Seven Terms of Payment
　Sample Letters
　　Letter 1 Asking for easier payment
　　Letter 2 Unfavorable reply from the seller
　　Letter 3 Favorable reply from the seller
　　Letter 4 Asking for payment by D/A
　　Letter 5 Declining D/A payment
　　Letter 6 Asking for direct payment by the buyer
　　Letter 7 Agreeing to the proposal for direct payment
　Useful Sentences on Terms of Payment
　Skill Training & Exercises
Chapter Eight Letter of Credit
　Sample Letters
　　Letter 1 Urging establishment of an L/C
　　Letter 2 Advising of the establishment of an L/C
　　Letter 3 Asking for extension to the L/C
　　Letter 4 Asking for amendment to the L/C
　　Letter 5 Asking for amendment to the L/C
　Useful Sentences on Letter of Credit
　Skill Training & Exercises
Chapter Nine Packing and Shipment
　Sample Letters
　　Letter 1 Shipping marks
　　Letter 2 Shipping instruction
　　Letter 3 Shipping advice
　　Letter 4 Urging shipment
　　Letter 5 Asking for partial shipment
　　Letter 6 Inquiry for container shipping service
　Useful Sentences on Packing and Shipment
　Skill Training & Exercises
Chapter Ten Insurance
　Sample Letters
　　Letter 1 Taking out an open policy
　　Letter 2 Requesting for covering insurance
　　Letter 3 Effecting insurance for the buyer
　　Letter 4 Asking the recipient to cancel breakage risk
　　Letter 5 Insurance company writes to the insured
　　Letter 6 Asking to cover insurance
　　Letter 7 Arranging insurance
　Useful Sentences on Insurance
　Skill Training & Exercises
Chapter Eleven Complaints and Claims
　Sample Letters
　　Letter 1 Complaint of improper packing
　　Letter 2 Settlement of improper packing
　　Letter 3 Complaint for delayed shipment
　　Letter 4 Settlement of the delay
　　Letter 5 Claim for short weight
　　Letter 6 Settlement of the claim
　　Letter 7 Complaining about wrongly delivered goods
　　Letter 8 Settlement of wrong delivery
　Useful Sentences on Complaints and Claims
　Skill Training & Exercises
Chapter Twelve Agency
　Sample Letters
　　Letter 1 Applications for sole agency
　　Letter 2 Manufacturer's reply
　　Letter 3 Offer to act as buying agents for importer
　　Letter 4 Manufacturer's conf'Lrmation of agency terms
　Useful Sentences on Agency
　Skill Training & Exercises
Appendix 1 Contract合I司
Appendix 2 SWIFT信用证
Appendix 3 Invoice and Certificate发票及单据
Appendix 4 Maritime Port海运港口
Appendix 5 Airport（Airdrome）世界主要航空港（站）（机场）
Appendix 6 Useful Phrases and Expressions
参考文献