Module One: Telephone reservation
　Situation One:Inquiring about flights
　Situation Two:Booking a ticket for domestic flight
　Situation Three:Booking a ticket for international flight
　Situation Four:Booking a round trip ticket
　Situation Five:Refunding a ticket
　Situation Six:Asking the check-in time
Module Two: Inquiry
　Situation One:Inquiry about travelers files
　Situation Two:Inquiry about boarding formalities
　Situation Three:Inquiry about arrival time
　Situation Four :A stand-by passenger
　Situation Five:Inquiry about check-in time
　Situation Six:Inquiry about check-in counter
Module Three:Check-in at the airport
　Situation One:Check-in with no baggage
　Situation Two:Check-in at a wrong desk
　Situation Three:Check-in with a small case
　Situation Four:Check-in with an overweight box
　Situation Five:Check-in with an oversized luggage
　Situation Six:Check-in with non-smoking window seat
Module Four: Security check
　Situation One: Everything is OK
　Situation Two:Talking about security check
　Situation Three:Something to be checked further
　Situation Four:Taking out metal objectives
　Situation Five:Something to be checked by hand
　Situation Six:Something not allowed to be taken into the cabin ~
Module Five:Waiting for boarding
　Situation One:At a duty-free shop
　Situation Two:At a gift shop
　Situation Three:At a coffee shop
　Situation Four:At a restaurant
　Situation Five: Flight delayed
　Situation Six: Flight canceled
Module Six : VIP service
　Situation One:Sending the guests on the plane
　Situation Two:Meeting Quests
　Situation Three: Taking the baggage
　Situation Four : Leaving the country
　Situation Five:At the rest lounge
　Situation Six:Compensation for lost baggage
Module Seven : In-night service
　Situation One:Passenger reception and seat arrangement
　Situation Two: Drink service
　Situation Three: Meal service
　Situation Four:Delay
　Situation Five:Serving a sick passenger
　Situation Six:Changing the seat
词汇表
附录一：译文
附录二：机场与机上广播词
附录三：机场标识
附录四：航空代码