Chapter I An Overview of Hospitality Industry 　Preamble 　Lead-in Activity 　Practical Practice 　Activities Chapter II Front Office and Its Sections 　Lesson One An Introduction to the Front Office 　Lesson Two Room Reservations 　Lesson Three Bell Service 　Lesson Four Concierge Service 　Lesson Five Check in 　Lesson Six Telephone Service 　Lesson Seven Business Center 　Lesson Eight Cashier's Service Chapter III The Housekeeping Department and Its Sections 　Lesson One An Introduction to the Housekeeping Department 　Lesson Two Regular Services 　Lesson Three Laundry Service 　Lesson Four Personalized Housekeeping Service 　Lesson Five Dealing with Emergencies Chapter IV Food and Beverage Department 　Lesson One About the Food & Beverage 　Lesson Two Taking Restaurant Reservations 　Lesson Three Hosting 　Lesson Four Taking Orders 　Lesson Five Serving Dishes 　Lesson Six Bar Service 　Lesson Seven Room Service 　Lesson Eight Paying the Bill Chapter V Health and the Recreation Club 　Lesson One About the Health & the Recreation Club 　Lesson Two Beauty Salon 　Lesson Three Gym 　Lesson Four Sauna Bath and Spa 　Lesson Five Swimming Golf and Karaoke Chapter VI Other Services in the Hotel 　Lesson One Dealing With Complaints 　Lesson Two Shopping 附录