酒店管理与经营（英汉对照·第2版）
￥40.00定价
作者： 王群
出版时间：2017-08
出版社：浙江大学出版社
- 浙江大学出版社
- 9787308169615
- 167629
- 53180659-4
- 16开
- 2017-08
- 管理学
- 工商管理
- H319.4
- 经济管理
内容简介
旅游业的快速发展带来了酒店业发展的突飞猛进，也使得酒店从业人员的数量剧增。酒店业的国际化需要国际化的管理与服务，这就要求员工掌握系统的酒店管理与服务的专门英语知识，具备更强的专门英语应用能力。当前，在我国酒店从业人员中，具备较高的酒店行业专门英语理论水平和较强的专门英语应用能力的员工的比例还很低，行业专门英语的教育和教学还不能很好地满足酒店行业各种微环境的需要。因此，“行业英语（ESP）微环境应用研究”应运而生。作为该研究的重要成果，《酒店管理与经营（第2版 英汉对照）》旨在本着“必需、实用、应用”的原则，对酒店微环境进行深入调研，基于整个酒店经营与管理的过程，把专业理论知识和专门英语运用于岗位工作的各个环节，以专业理论指导来解决岗位工作中的实际问题。《酒店管理与经营（第2版 英汉对照）》在体现实用性的同时，还注意一定的系统性，也反映了国内外酒店业的新观点和新经验。《酒店管理与经营（第2版 英汉对照）》适合酒店管理人员和服务人员使用，同时也适用于大专院校相关专业学生。
目录
Part One English for Hospitality BasicsChapter One Hotel Basics 酒店基础Lesson 1 Hotel Functions， Types， and RatingsLesson 2 Hotel Organizational StructureLesson 3 Hotel Operating ModelsLesson 4 Guest Cycle and Hotel ServicesChapter Two Service Guide 服务指南Lesson 5 Hotel Profile， Welcome Speech， and Environmental CommitmentLesson 6 Hotel Rules and RegulationsLesson 7 Front Office ServicesLesson 8 Housekeeping ServicesLesson 9 Food & Beverage ServicesLesson 10 Conference and Recreation ServiChapter Three Hotel Management 酒店管理Lesson 11 Hotel ManagementLesson 12 Hotel Human Resources ManagementLesson 13 Hotel Finance ManagementLesson 14 Hotel Engineering ManagementLesson 15 Hotel Security ManagementLesson 16 Hotel Marketing ManagementChapter Four Rooms Division 房务部Lesson 17 Overview of Front Office DepartmentLesson 18 Front Desk and Room Reservation DeskLesson 19 Reception Desk， Information Desk， and Business CenterLesson 20 Cashier's Desk and Concierge DeskLesson 21 Hotel Lobby and Telephone OperatorLesson 22 Overview of Housekeeping DepartmentLesson 23 Functions of Housekeeping DepartmentLesson 24 Room DescriptionLesson 25 Room Cleaning and House KeepingChapter Five Food & Beverage Division 餐饮部Lesson 26 Overview of Food & Beverage DivisionLesson 27 Food Service DepartmentLesson 28 Chinese Food and Western FoodLesson 29 Beverage Service Department and Banqueting DepartmentLesson 30 Room Service Department， Culinary Department， Stewarding Department， and Purchasing DepartmentChapter Six Convention， Recreation， and Complaint 会议服务、康乐服务与投诉处理Lesson 31 Convention Service and Recreation ServiceLesson 32 Handling ComplaintsPart Two English for HotelChapter Seven Situational Expressions 情景交际用语Lesson 33 Room ReservationistLesson 34 Registration ClerkLesson 35 ConciergeLesson 36 Information ClerkLesson 37 CashierLesson 38 Business Secretary and OperatorLesson 39 Sales Person and Floor AttendantLesson 40 HousemaidLesson 41 Restaurant Staff （I）Lesson 42 Restaurant Staff （II）Lesson 43 ManagementChapter Eight Hotel Application Forms 酒店应用表单Lesson 44 Hotel Application Forms （I）Lesson 45 Hotel Application Forms （II）Appendix 附录Appendix I General Expressions 基本交际用语Appendix II Hotel Organizations and Positions 酒店组织机构与酒店职位Appendix III HoteITerms 酒店术语表Appendix IV Chinese Food Menu 中式菜单Appendix V Western Food Menu 西式菜单Appendix VI Wine List 酒单Appendix VII Drinks List 饮料单Appendix VIII Learning Activities 学习活动
