Part Ⅰ　Job-Seeking English
　Unit 1　English Resume
　　1　Concepts of Resume
　　2　Basic Factors
　　3　Basic Requirements
　　4　Examples of Resume Parts
　Unit 2　Application Letter
　　1　Functions of Application Letter
　　2　Structure of Application Letter
　Unit 3　Dialogue for Job-Interview
　　1　Opening Remarks
　　2　Personal Data
　　3　Character and Hobbies
　　4　Educational Background
　　5　Skills and Interests
　　6　Job-Seeking Reasons
　　7　Job-Quitting Reasons
　　8　Practical Experience
　　9　Job Objective
　　10　Salary Expectations
　　11　The End of Interview
　　12　Expressing Thanks
　　13　Inquiring Results
　Unit 4　Job Interview Guide
　　1　Grooming
　　2　Interview Etiquette
　　3　Interview Strategies
　　4　Telephone Interview
Part Ⅱ　Hotel English
　Unit 1　Room Reservation
　　1　Making a Reservation
　　2　Changing a Reservation
　　3　Canceling a Reservation
　Unit 2　Ordering Food
　　1　Ordering Food at a Chinese Restaurant
　　2　Ordering Food at a Western Restaurant
　　3　Ordering Food at a Self-Service Restaurant
　　4　Ordering Food at a Vegetarian Restaurant
　Unit 3　Hotel Services
　　1　Wake-Up Service
　　2　Breakfast-Ordering Service
　　3　Laundry Service
　Unit 4　Settling Complaints
　　1　Settling a Complaint About Restaurant Service
　　2　Settling a Complaint About Room Reservation
　　3　Settling Complaint About Losing Personal Belongings
　　4　Settling the Complains About Hotel Facilities Problem
Part Ⅲ　Business English
　Unit 1　Business Reception
　　1　Meeting at the Airport
　　2　Business Banquet
　　3　Departure
　Unit 2　Establishing Business Relationship
　　1　Company Introduction
　　2　Products Introduction
　Unit 3　Price Negotiation
　　1　Inquiry
　　2　Offers
　　3　Counter Offers
　Unit 4　After-Sale Services
　　1　Complaint
　　2　Claim
Part Ⅳ Secretary English
　Unit 1　Office Guidelines
　　1　Printing and Copying
　　2　Filing
　Unit 2　Making and Answering Telephone
　　1　Answering Telephone
　　2　Taking Messages
　Unit 3　Reception
　　1　Making Appointments
　　2　Receiving Visitors
　Unit 4　Making Reservations
　　1　Reserving a Room and a Table
　　2　Booking Tickets
　Unit 5　Dealing with Meeting
　　1　Meeting and Schedules Arrangement
　　2　Minutes Taking
　　3　Itinerary Making
　　4　Agenda Making
Part Ⅴ Tourism English
　Unit 1　Giving Travel Information
　Unit 2　Transportation
　　1　Traveling by Train
　　2　Traveling by Plane
　Unit 3　Receiving the Guests
　　1　Welcoming the New Arrivals
　　2　On the Way to the Hotel
　　3　Checking In
　Unit 4　Sightseeing
　　1　Inquiring
　　2　At the Scenic Spot
　　3　Visiting a Museum
　　4　Visiting a Famous University
　　5　Taking Pictures
　Unit 5　Shopping
　　1　Clothes
　　2　Cosmetics
　　3　Jewelry
　　4　Handicrafts
　　5　Special Local Products
Part Ⅵ　English for Volunteers
　Unit 1　At the Auto Show
　　1　Booking a Ticket
　　2　Parking a Car
　　3　Visiting the Auto Show
　Unit 2　At the World Expo
　　1　Introducing the Circuit of Visits
　　2　Introducing the Pavilions
　　3　Directing the Way
　Unit 3　At the Universiade
　　1　Going Through the Security Check
　　2　Emergency Service
　　Key to the Exercises
参考书目