Module 1  Business Letter Writing Essentials

  Learning Task 1  Identifying and Arranging the Parts of a Business Letter

  Learning Task 2  Identifying and Using the Layout of Business Letters, Envelopes and E-mails

  Learning Task 3  General Principles of Business Letter Writing

Module 2  Establishing Business Relations

  Learning Task 1  Establishing Business Relations

  Learning Task 2  Agency Application and Appointment

Module 3  Enquiry, Offer, Counter-offer and Acceptance

  Learning Task 1  Enquiry and Reply

  Learning Task 2  Offer

  Learning Task 3  Counter-Offer and Acceptance

Module 4  Orders

  Learning Task 1  Placing an Order

  Learning Task 2  Accepting an Order

  Learning Task 3  Declining an Order

Module 5  Payment

  Learning Task 1  Negotiating Terms of Payment

  Learning Task 2  Settling Payment Problems

Module 6  Letter of Credit

  Learning Task 1  Opening a Letter of Credit

  Learning Task 2  L/C Amendment and Extension

Module 7  Packing and Shipment

  Learning Task 1  Packing and Marking

  Learning Task 2  Terms of Shipment

  Learning Task 3  Shipping Advice

Module 8  Insurance

  Learning Task 1  Insurance Terms

  Learning Task 2  Insurance Arrangement and Effectuation

Module 9  Complaints and Claims

  Learning Task 1  Complaints

  Learning Task 2  Claims

Module 10  International Trade Simulation

Keys

References

后记