前辅文
 Chapter One Structure and Layout of a Business Letter
  I. Introduction
  II. Principles of good business writing
  III. Parts of a business letter
  IV. Layout of a business letter
  V. Format of an envelope
  Notes
  Exercises
 Chapter Two Enquiries and Replies
  I. Related information
  II. Technical terms
  III. Sample letters
  Notes to the samples
  Exercises
 Chapter Three Offers and Counter-offers
  I. Related information
  II. Technical terms
  III. Sample letters
  Notes to the samples
  Exercises
 Chapter Four Orders and Their Fulfillment
  I. Related information
  II. Technical terms
  III. Sample letters
  Notes to the samples
  Exercises
 Chapter Five Packing
  I. Related information
  II. Technical terms
  III. Sample letters
  Notes to the samples
  Exercises
 Chapter Six Insurance
  I. Related information
  II. Technical terms
  III. Sample letters
  Notes to the samples
  Exercises
 Chapter Seven Shipment
  I. Related information
  II. Technical terms
  III. Sample letters
  Notes to the samples
  Exercises
 Chapter Eight Payment
  I. Related information
  II. Technical terms
  III. Sample letters
  Notes to the samples
  Exercises
 Chapter Nine Complaints and Claims
  I. Related information
  II. Technical terms
  III. Sample letters
  Notes to the samples
  Exercises
 Chapter Ten Agency
  I. Related information
  II. Technical terms
  III. Sample letters
  Notes to the sample letters
  Exercises
 Chapter Eleven International Business Contracts
  I. Related information
  II. Technical terms
  III. Sample contracts
  Notes to the samples
  Exercises
 Chapter Twelve Miscellaneous Business Correspondence
  I. Related information
  II. Samples
  Exercises
 参考文献
 Key to Exercises