Unit 1 Automobile Culture 1
Lesson 1.1 A Brief History of Automobile Development 1
Lesson 1.2 A Brief History of Automobile Development in China 6
Lesson 1.3 Automobile Culture 10
Unit 2 Automobile Structure 18
Lesson 2.1 Automobile Engine Fundamentals 18
Lesson 2.2 Chassis 22
Lesson 2.3 Automobile Body 25
Lesson 2.4 Electrical System 29
Unit 3 Automobile Performance 33
Lesson 3.1 Automobile Dynamic Performance 33
Lesson 3.2 Automobile Fuel Economy 37
Lesson 3.3 Automobile Safety 39
Lesson 3.4 Automobile Emissions 41
Unit 4 New Energy Vehicles 46
Lesson 4.1 Types of Electric Vehicles 46
Lesson 4.2 Batteries of Electric Vehicles 48
Lesson 4.3 Electric Machines and Their Controllers 51
Lesson 4.4 Power Management System 54
Unit 5 Automobile Repair 57
Lesson 5.1 Automobile Repair Process 57
Lesson 5.2 Repair Tools 61
Lesson 5.3 Automobile Maintenance Schedule 64
Unit 6 Automobile Sale and Marketing Business 69
Lesson 6.1 Basic Business Processes 69
Lesson 6.2 Basic Business Conversation 72
Lesson 6.3 Basic Business Etiquette 83
Lesson 6.4 Business Correspondence 87
Lesson 6.5 Business Call 90
Unit 7 Automobile Insurance and Claim 94
Lesson 7.1 Marketing in the Insurance Industry 94
Lesson 7.2 Insurance Management 97
Lesson 7.3 Assessment of Vehicle Damage 100
Lesson 7.4 Filing an Automobile Insurance Claim 102
Unit 8 Fundamentals of Accounting and Financial Management 106
Lesson 8.1 Financial Management 106
Lesson 8.2 Income and Expenses 110
Lesson 8.3 Invoice and Document Management 113
Lesson 8.4 Taxation 116
Unit 9 New Trends in Automobiles and Automobile Service 121
Lesson 9.1 Four Modernizations of Automobiles 121
Lesson 9.2 Internet Plus Automobile Service 126
Lesson 9.3 Professional Quality in the New Era 128
References 132