城市轨道交通客运服务英语口语 / 高等职业教育城市轨道交通专业高水平一体化教材
¥45.00定价
作者: 胡小依
出版时间:2024-08
出版社:人民交通出版社
- 人民交通出版社
- 9787114191282
- 1-1
- 531341
- 69253496-9
- 16开
- 2024-08
- 城市轨道交通运营管理
- 高职
内容简介
本教材分为9个部分,分别为走进地铁世界、进站服务、购票服务、安全检查和防疫工作、进闸服务、候车服务、出闸服务、问询服务、乘客广播。全书依据车站客运服务工作中从乘客进入地铁系统到乘客离开地铁系统全过程中与车站服务人员产生交流的工作任务确定学习项目,以项目导向、任务驱动的职业教育理念,以城市轨道客运服务工作任务为中心设置城市轨道交通客运服务英语口语学习领域,通过该领域的学习,使学生能够掌握城市轨道交通客运服务英语口语,提高城市轨道交通客运服务质量。本书配有一体化教学资源,可作为供职业教育城市轨道交通运营管理专业英语教材使用。
目录
Unit 1 EnterinG Urban Rail TranSit World ……………………… 001
LeSSon 1 Urban Rail TranSit ………………………………………… 003
LeSSon 2 Common ExPreSSionS in Metro …………………………… 007
Unit 2 EnterinG Metro Station …………………………………… 011
LeSSon 1 ESSential ConverSationS …………………………………… 013
LeSSon 2 Prohibited ItemS …………………………………………… 018
LeSSon 3 EmerGency When PaSSenGerS EnterinG the Metro ………… 023
Unit 3 Ticket Service ……………………………………………… 029
LeSSon 1 Ticket BuyinG Guidance ………………………………… 031
LeSSon 2 Ticket Sale at the Ticket Booth …………………………… 038
LeSSon 3 Ticket Sale at the TVM …………………………………… 045
Unit 4 Security Check and EPidemic Prevention Work ……… 053
LeSSon 1 Security Check …………………………………………… 055
LeSSon 2 PaSSenGerS TakinG IlleGal LuGGaGe into the Station ……… 060
LeSSon 3 EPidemic Prevention Work ……………………………… 065
Unit 5 EnterinG the Ticket Gate ………………………………… 071
LeSSon 1 ESSential ConverSationS …………………………………… 073
LeSSon 2 PaSSenGerS Can’t Enter the Ticket Gate ………………… 078
LeSSon 3 More About EnterinG the AGM …………………………… 083
Unit 6 ConverSationS on Platform ………………………………… 089
LeSSon 1 PreServinG Order on Station Platform …………………… 091
LeSSon 2 ServiceS under SPecial CircumStanceS …………………… 095
LeSSon 3 Platform Accident ………………………………………… 100
Unit 7 GettinG Out of the Ticket Gate …………………………… 105
LeSSon 1 OrGanization of PaSSenGerS at the Ticket Gate …………… 107
LeSSon 2 PaSSenGerS Can’t Get Out of the Ticket Gate …………… 111
LeSSon 3 PaSSenGerS AGainSt ReGulationS …………………………… 116
Unit 8 Information Service ………………………………………… 123
LeSSon 1 PaSSenGerS ASkinG for DirectionS ………………………… 125
LeSSon 2 LoSt and Found …………………………………………… 129
LeSSon 3 PaSSenGerS ASkinG for HelP ……………………………… 135
Unit 9 BroadcaStinG ………………………………………………… 141
LeSSon 1 Station Daily and EquiPment Failure BroadcaSt ………… 143
LeSSon 2 BroadcaSt for Train Delayed ……………………………… 151
ReferenceS ……………………………………………………………… 157
LeSSon 1 Urban Rail TranSit ………………………………………… 003
LeSSon 2 Common ExPreSSionS in Metro …………………………… 007
Unit 2 EnterinG Metro Station …………………………………… 011
LeSSon 1 ESSential ConverSationS …………………………………… 013
LeSSon 2 Prohibited ItemS …………………………………………… 018
LeSSon 3 EmerGency When PaSSenGerS EnterinG the Metro ………… 023
Unit 3 Ticket Service ……………………………………………… 029
LeSSon 1 Ticket BuyinG Guidance ………………………………… 031
LeSSon 2 Ticket Sale at the Ticket Booth …………………………… 038
LeSSon 3 Ticket Sale at the TVM …………………………………… 045
Unit 4 Security Check and EPidemic Prevention Work ……… 053
LeSSon 1 Security Check …………………………………………… 055
LeSSon 2 PaSSenGerS TakinG IlleGal LuGGaGe into the Station ……… 060
LeSSon 3 EPidemic Prevention Work ……………………………… 065
Unit 5 EnterinG the Ticket Gate ………………………………… 071
LeSSon 1 ESSential ConverSationS …………………………………… 073
LeSSon 2 PaSSenGerS Can’t Enter the Ticket Gate ………………… 078
LeSSon 3 More About EnterinG the AGM …………………………… 083
Unit 6 ConverSationS on Platform ………………………………… 089
LeSSon 1 PreServinG Order on Station Platform …………………… 091
LeSSon 2 ServiceS under SPecial CircumStanceS …………………… 095
LeSSon 3 Platform Accident ………………………………………… 100
Unit 7 GettinG Out of the Ticket Gate …………………………… 105
LeSSon 1 OrGanization of PaSSenGerS at the Ticket Gate …………… 107
LeSSon 2 PaSSenGerS Can’t Get Out of the Ticket Gate …………… 111
LeSSon 3 PaSSenGerS AGainSt ReGulationS …………………………… 116
Unit 8 Information Service ………………………………………… 123
LeSSon 1 PaSSenGerS ASkinG for DirectionS ………………………… 125
LeSSon 2 LoSt and Found …………………………………………… 129
LeSSon 3 PaSSenGerS ASkinG for HelP ……………………………… 135
Unit 9 BroadcaStinG ………………………………………………… 141
LeSSon 1 Station Daily and EquiPment Failure BroadcaSt ………… 143
LeSSon 2 BroadcaSt for Train Delayed ……………………………… 151
ReferenceS ……………………………………………………………… 157