- 化学工业出版社
- 9787122376473
- 1版
- 404862
- 64234589-6
- 平装
- 16开
- 2021-01
- 268
- 168
- 管理学
- 工商管理
- ①F59
- 旅游大类
- 高职
作者简介
目录
Module 1 Introduction001
Unit 1 English Phonetic symbols 002
Module 2 Pre-travel007
Unit 2 Tour Consultation 008
Unit 3 Visa Processing 015
Unit 4 Tour Reservation 030
Unit 5 Tour Arrangement 035
Module 3 Tour Guide Service 041
Unit 6 Travel Introduction 042
Unit 7 Check in at the Airport 048
Unit 8 National Guide 055
Unit 9 Local Guide 063
Module 4 Hotel accommodation071
Unit 10 Check in 072
Unit 11 F & B Service 083
Unit 12 Housekeeping Service 092
Unit 13 Check out 100
Module 5 Airport Service 109
Unit 14 Seeing-off service 110
Unit 15 Baggage Check-in 120
Unit 16 Duty-free Shopping 128
Unit 17 In-flight Service 136
Module 6 Customer Relationship Management147
Unit 18 Calling for Feedback 148
Unit 19 Dealing with Complaints 155
Unit 20 Information Service 162
参考文献168
Unit 1 English Phonetic symbols 002
Module 2 Pre-travel007
Unit 2 Tour Consultation 008
Unit 3 Visa Processing 015
Unit 4 Tour Reservation 030
Unit 5 Tour Arrangement 035
Module 3 Tour Guide Service 041
Unit 6 Travel Introduction 042
Unit 7 Check in at the Airport 048
Unit 8 National Guide 055
Unit 9 Local Guide 063
Module 4 Hotel accommodation071
Unit 10 Check in 072
Unit 11 F & B Service 083
Unit 12 Housekeeping Service 092
Unit 13 Check out 100
Module 5 Airport Service 109
Unit 14 Seeing-off service 110
Unit 15 Baggage Check-in 120
Unit 16 Duty-free Shopping 128
Unit 17 In-flight Service 136
Module 6 Customer Relationship Management147
Unit 18 Calling for Feedback 148
Unit 19 Dealing with Complaints 155
Unit 20 Information Service 162
参考文献168
