- 科学出版社
- 9787030532725
- 1版
- 364898
- 68252730-4
- 平装
- 16开
- 2017-06
- 280
- 文学
- 外国语言文学
- 航空运输类
- 高职
作者简介
内容简介
本书基于民航机场和航空公司地勤服务的整个工作流程来实施整体设计，以国外一个大家庭的部分成员为代表性的服务对象，以南航和长沙机场初始客运员、安检员为主要服务人员，模仿FamilyAlumU.S.A.系列来设计真实的工作情境和语言环境，以对应岗位的工作任务导入各单元的学习内容，由浅入深、层层递进。内容包括航空公司应聘、机场设施设备介绍、客票服务、值机服务、安检服务、机场联检、特殊旅客服务、非正常航班和旅客运输服务、到达旅客的手续办理以及机场的旅游、购物和娱乐服务等主要环节。本书可作为高职高专院校航空服务专业大类中的民航空乘服务、地面服务、机场运行、民航安全技术管理、通航服务等专业的专业英语教材，还可作为航空公司空乘人员、民航企业员工、机场地面服务人员以及广大英语爱好者在日常工作及对外商务活动中的学习用书。
目录
Module 1 English Inte
view fo
G
ound Attendant
Unit 1 Self-int
oduction & Topics fo
Inte
view ２
Unit 2
ehavio
al Etiquette & Inte
view Skills 12
Module 2 Civil Aviation G
ound Se
vice
Unit 1 Ai
po
t Equipment and Facilities 24
Unit 2 Te
minal
uilding Se
vice 35
Unit 3 Ai
lines, Ai
planes and Thei
Majo
Components 45
Module 3 Flight Ticket Se
vice
Unit 1 Telephone Inqui
y 56
Unit 2 Ticket
ese
vation 64
Unit 3 Unusual Ci
cumstances 73
Module 4 Common Se
vices
Unit 1 T
anspo
tation to and f
om the Ai
Po
t 84
Unit 2 Pu
lic Info
mation Se
vice 93
Unit 3
oadcasting Se
vice 102
Module 5 Check-in Se
vice
Unit 1 Passenge
Check-in Se
vice 116
Unit 2
aggage Check-in Se
vice 124
Module 6 Secu
ity Check Se
vice
Unit 1 Secu
ity Check Se
vice 134
Unit 2 Waiting and
oa
ding 142
Module 7 Com
ined Inspection Se
vice
Unit 1 Exit Customs Inspection 150
Unit 2 Exit F
ontie
Inspection 159
Unit 3 Exit Inspection and Qua
antine 168
Module 8 Special Passenge
s Se
vice
Unit 1 VIP Passenge
s Se
vice 178
Unit 2 P
egnant Women and Disa
led Passenge
s Se
vice 186
Unit 3 Othe
Special Passenge
s Se
vice 198
Module 9 I
egula
Flights and Passenge
s Se
vice
Unit 1 I
egula
Flights Se
vice 210
Unit 2 I
egula
Passenge
s Se
vice 219
Module 10 A
ival Passenge
s’ Fo
malities
Unit 1
aggage Claim & T
ansfe
Se
vice 230
Unit 2 Ent
y Com
ined Inspections 238
Module 11 Othe
Se
vices
Unit 1 Shopping Ente
taining Se
vice 248
Unit 2 Tou
ing Lost Found Se
vice 256
Appendix Common Signs at the Ai
po
t 263
efe
ences 266
view fo
G
ound Attendant
Unit 1 Self-int
oduction & Topics fo
Inte
view ２
Unit 2
ehavio
al Etiquette & Inte
view Skills 12
Module 2 Civil Aviation G
ound Se
vice
Unit 1 Ai
po
t Equipment and Facilities 24
Unit 2 Te
minal
uilding Se
vice 35
Unit 3 Ai
lines, Ai
planes and Thei
Majo
Components 45
Module 3 Flight Ticket Se
vice
Unit 1 Telephone Inqui
y 56
Unit 2 Ticket
ese
vation 64
Unit 3 Unusual Ci
cumstances 73
Module 4 Common Se
vices
Unit 1 T
anspo
tation to and f
om the Ai
Po
t 84
Unit 2 Pu
lic Info
mation Se
vice 93
Unit 3
oadcasting Se
vice 102
Module 5 Check-in Se
vice
Unit 1 Passenge
Check-in Se
vice 116
Unit 2
aggage Check-in Se
vice 124
Module 6 Secu
ity Check Se
vice
Unit 1 Secu
ity Check Se
vice 134
Unit 2 Waiting and
oa
ding 142
Module 7 Com
ined Inspection Se
vice
Unit 1 Exit Customs Inspection 150
Unit 2 Exit F
ontie
Inspection 159
Unit 3 Exit Inspection and Qua
antine 168
Module 8 Special Passenge
s Se
vice
Unit 1 VIP Passenge
s Se
vice 178
Unit 2 P
egnant Women and Disa
led Passenge
s Se
vice 186
Unit 3 Othe
Special Passenge
s Se
vice 198
Module 9 I
egula
Flights and Passenge
s Se
vice
Unit 1 I
egula
Flights Se
vice 210
Unit 2 I
egula
Passenge
s Se
vice 219
Module 10 A
ival Passenge
s’ Fo
malities
Unit 1
aggage Claim & T
ansfe
Se
vice 230
Unit 2 Ent
y Com
ined Inspections 238
Module 11 Othe
Se
vices
Unit 1 Shopping Ente
taining Se
vice 248
Unit 2 Tou
ing Lost Found Se
vice 256
Appendix Common Signs at the Ai
po
t 263
efe
ences 266
