Part Ⅰ Spoken English for Secretary　Chapter One Reception 　Section 1 At the Office 　Section 2 At the Exhibitions & Conventions 　Section 3 At the Airport　Chapter Two Making & Answering Telephone Calls 　Section 1 Putting through Telephone Calls 　Section 2 Leaving a Message over the Phone 　Section 3 Making the Wrong Telephone Calls　Chapter Three Business Communication on the Phone 　Section 1 Making Appointments 　Section 2 Making Reservations 　Section 3 Seeking Information　Chapter Four Conference Arrangement 　Section 1 Before the Conference 　Section 2 During the Conference 　Section 3 Post-Conference　Chapter Five Management of Business 　Section 1 Something Urgent 　Section 2 Letters Processing 　Section 3 Complaint SettlementPart Ⅱ Document Writing　Chapter One Work Documents 　Section 1 Announcement 　Section 2 Meeting Arrangement 　Section 3 Meeting Minutes 　Section 4 MEMOs 　Section 5 Business Trip Arrangement　Chapter Two Ceremonial Documents 　Section 1 Letters of Thanks 　Section 2 Letters Of Congratulations 　Section 3 Letters of Apologies 　Section 4 Letters of Sympathy　Chapter Three Social Documents （Ⅰ） 　Section 1 Letters of Inquiry 　Section 2 Letters of Appointment 　Section 3 Letters of Invitation 　Section 4 Proposals 　Section 5 Letters of Complaint　Chapter Four Social Documents （Ⅱ） 　Section 1 Letters of Introduction 　Section 2 Letters of Recommendation 　Section 3 Letters of Request 　Section 4 Job Application Letters 　Section 5 Letters of Resignation　Chapter Five Human Resources Documents 　Section 1 Enrollment 　Section 2 Offer 　Section 3 Termination of Employment 　Section 4 Internal Transfer　Chapter Six Business Documents 　Section 1 Establishing Business Relations 　Section 2 Inquiries, Offers & Counter-offers 　Section 3 Orders & Contracts 　Section 4 Terms of Payment 　Section 5 Insurance & ShipmentBibliography