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 Chapter0
  Chile
  Introduction
  Key Facts
 Chapter 1 LAND & PEOPLE
  Geography
  Climate
  Population
  A Brief History
  Government
  Chile Today
  Human Rights and the Pinochet Case
  The Economy
 Chapter 2 VALUES & ATTITUDES
  Family
  Apellidos Vinosos
  Social Classes
  The Church
  A Divided Country
  Understatement Is Key
  Gender Relations
  Solidarity and Support
  Bureaucracy and Professionalism
  Attitudes to Foreigners
  Destape
  The Café de Piernas
  Regional and Racial Differences
 Chapter 3 CUSTOMS & TRADITIONS
  Festivals and Holidays
  Chiloé, Island of Legends
  The Mapuche
  Traditional Dances
 Chapter 4 MAKING FRIENDS
  The First Contact
  A Female Perspective
  Developing a Friendship
  Invitations Home
  Timekeeping
  A Note on Behavior
  Humor and Picardía
  Flirting
 Chapter 5 THE CHILEANS AT HOME
  Housing
  Renting an Apartment
  Maids: Puerta Afuera or Puerta Adentro
  Birth and Childhood
  Education
  Military Service
  Marriage
  Work and Daily Life
  Shopping and Leisure
  Health Provision
 Chapter 6 TIME OUT
  Eating and Drinking
  Eating Out
  Entertainment
  Outdoor Activities
  Money and Banking
 Chapter 7 TRAVEL, HEALTH, & SAFETY
  Flying
  Trains
  By Sea
  Buses
  Urban Transportation
  Driving
  Where to Stay
  Health
  Main Tourist Attractions
 Chapter 8 BUSINESS BRIEFING
  The Business Culture
  Modernity and Tradition
  Santiago and the Provinces
  Hierarchy
  Pitutos and Chaqueteo
  Doing Business with Chileans
  Arranging Meetings
  Punctuality and Formalities
  Negotiations and Decision Making
  On Not Saying “No”
  Contracts
  Business Entertainment
  Dress Code
  Women in Business
 Chapter 9 COMMUNICATING
  Chilean Spanish and Chilenismos
  Greetings and Forms of Address
  The Media
  Mail
  Telephones
  Internet
  Conclusion
 Appendices
  Places
  People
 Exercises
 Keys