前辅文
 Chapter 00
  Bosnia and Herzegovina
  Introduction
  Key Facts
 Chapter 01 LAND & PEOPLE
  Geographical Overview
  Climate
  City Life
  A Brief History
  Government and Politics
  The Bosnian Economy
  Bosnia in Europe
  Bosnians Around the World
 Chapter 02 VALUES & ATTITUDES
  Religious Values
  The Legacy of Communism
  The Legacy of the War
  Work Ethic
  Attitudes Toward Foreigners
  Family Matters
  Minority Groups
  Bribery and Corruption
  The Generation Gap
  The Urban-Rural Gap
  Superstitions
 Chapter 03 HOLIDAYS & CELEBRATIONS
  Ramadan
  Bajram
  Christmas
  New Year
  May Holiday
  Independence Day
  Easter
  Birthdays
  Weddings
  Birth
  Death
 Chapter 04 MAKING FRIENDS
  Sociability
  Meeting Bosnians
  Bosnian Names
  Bosnian Hospitality
  Visiting a Bosnian Home
  The All-Important Coffee
 Chapter 05 THE BOSNIANS AT HOME
  The Bosnian Family
  The Bosnian Home
  Renting an Apartment
  Daily Life
  The Local Market
  Young People
  Education
  Veterans
  Employment
  Smoking
 Chapter 06 TIME OUT
  Café Culture
  Bosnian Cuisine
  Drink
  Navigating a Restaurant
  Tipping
  Visiting a Mosque
  Money
  Shopping
  Sports
  Nightlife
  Cultural Activities
  Outdoor Activities
 Chapter 07 TRAVEL, HEALTH, & SAFETY
  Entering Bosnia
  Roads and Traffi c
  Local Transportation
  Where to Stay
  Appliances
  Health
  Safety
 Chapter 08 BUSINESS BRIEFING
  Intercultural Cooperation
  Personal Contacts
  Business Dress
  Power Structures
  Arranging a Meeting
  Meetings
  Punctuality
  Negotiating With Bosnians
  Greasing the Wheels
  Women in Business
 Chapter 09 COMMUNICATING
  Language
  Forms of Address
  Conversation
  Body Language
  Sense of Humor
  Swearing
  A Gossip Culture
  Writing Style
  The Media
  Internet and E-Mail
  The Post Offi ce
  Telephone
  Conclusion
 Appendices
  Places
  People
 Exercises
 KEYS