Front Matter
 Malaysia
  Introduction
  Key Facts
 Chapter 01 LAND & PEOPLE
  • Geographical Snapshot
  • Climate
  • Landscape
  • The People
  • A Brief History
  • Government
  • Economic Development and Ethnicity
 Chapter 02 VALUES & ATTITUDES
  • A Cultural Potpourri
  • Family
  • Conformity and Harmony
  • Deference and Respect
  • Consensus
  • Face
  • Attitudes to Foreigners
  • Humor
  • Flexible Time
  • Thinking of Others
 Chapter 03 RELIGION & FESTIVALS
  • Malays and Indian Muslims
  • Chinese
  • Hindu Indians
  • Christian Dayaks and Others
  • Spirits All Around
 Chapter 04 MEETING THE MALAYSIANS
  • Friendship
  • General Etiquette and Topics to Avoid
  • Deportment
  • Dress
  • Greetings
  • Forms of Address
  • Personal and Family Names
 Chapter 05 THE MALAYSIANS AT HOME
  • Housing
  • Family Life
  • Daily Routine
  • Expatriate Living
 Chapter 06 TIME OUT
  • Leisure
  • The Foreign Community
  • Eating Out and Table Manners
  • Shopping for Pleasure
  • Sightseeing
 Chapter 07 TRAVEL, HEALTH, & SAFETY
  • Walking
  • Taxis
  • Buses
  • Cars and Rentals
  • Railways
  • Boats
  • Air Travel
  • Health
  • Safety
 Chapter 08 BUSINESS BRIEFING
  • The Social Context
  • The Importance of Relationships
  • Social Interaction
  • Cards and Credentials
  • Introductions and Meetings
  • Gift Giving
  • Personal Business
  • The Malays and Business
  • The Chinese and Business
  • Beware of “Telling It Like It Is”
  • Smiles, Nods, and Silences
  • Women in Business
 Chapter 09 COMMUNICATING
  • The National Language
  • Malaysian English
  • Other Languages
  • Body Language
  • Means of Communication
  • Conclusion
 Appendices
  • Places
  • People
 Exercises