前辅文
 Unit 1 Simple Everyday English
  1 Greetings and Goodbyes
  2 Making Introductions
  3 Giving and Receiving Thanks
  4 Giving and Receiving Apologies
  5 Dealing with Complaints
  6 Expressing Regrets
 Unit 2 In a Hotel
  1 Making Reservations
  2 Meeting Hotel Guests at Airports
  3 Reception / Check-in
  4 The Porter / Bell Service
  5 Foreign Currency Exchange
  6 Doorman
  7 Reception / Check-out
 Unit 3 In a Restaurant
  1 Reservations / Booking a Table
  2 Receiving Clients
  3 Waiting on / at Table
 Unit 4 In a Shop
  1 Selling Clothing
  2 Selling Cosmetics
  3 In a Supermarket
 Unit 5 Everyday Services
  1 The Apartment Building
  2 The Pharmacy (Drug Store)
  3 The Hospital
  4 The Hairdresser’s
  5 The Post Office
  6 The Bank
 Unit 6 Transport and Travelling
  1 In the Taxi
  2 On the Bus
  3 At the Railway Station
  4 At the Airport
  5 On the Aeroplane
  6 Asking for and Giving Directions
 Unit 7 Business
  1 The Receptionist
  2 The Secretary / Clerk
  3 Using Computers
 Unit 8 Cultural Differences & Common Mistakes
  1 Cultural Differences
  2 Common Mistakes
 Review Very Useful Words and Phrases
  1 100 Very Useful Words and Phrases
  2 Some Important Simple Sentences Using the 100 Very Useful Words and Phrases
 附录1 译文
 附录2 词语表