Part I Work Procedures of Guide Service
Unit l Pick-up Service
Lesson l Meeting at the Airport
Lesson 2 Welcome Speech.
Lesson 3 0n the Way to the Hotel
Unit 2 Check-in Service
Lesson 2 Guest Registration
Lesson l On the Way to the Scenic Spot
Lesson 2 Scenic Spot Introduction
Lesson 3 Retuming Service
Unit 4 Additional Services
Lesson l Shopping
Lesson l Checking Out Service.
Lesson 2 Departure Service
Part 2 Handling of Tourists' Special Requests
Unit 6 Handling of Special Request
Lesson l Handling of Special Requests in Accommodation.
Lesson 2 Handling of Special Requests for Diet
Lesson 3 Handling of Special Requests for Shopping .,.
Lesson 4 Handling of Special Requests for Entertainment
Unit 7 Handling of Other SpecialRequests
Lesson l Handling of Special Requests to Visit Relatives and Friends .
Lesson 2 Handling of Special Requests to Ask Relatives to Join Tour
Lesson 3 Handling of Special Requests to Quit Travel
Lesson 4 Handling of Special Requests to Extend Travel Time.
Part 3 Dealing with Problems and Accidents
Unit 8 Handling Lost Items
LeSSon 2 LOSt luggage
Lesson 3 Lost Money
Unit 9 Being Sick
Lesson l Handling of Tourists' Common Illnesses.
Lesson 2 Handling of Tourists' Critical Illnesses
Unit 10 Travel Security Services
Lesson lTraffic ACCident
Lesson 2 Fire Accident
Lesson 3 Food POiSOning
Part 4Tour Guide Speech
Unit 11 A Speech on Palace Museum - Beijing Palace Museum
Unit 12 A Speech on Mausoleum - The Museum of Terracotta Warriors and Horses
Unit 13 A Speech on Gardening - The Humble Administrator's Garden
Unit 14 A Speech on Temple - Shaolin Temple
Unit 15 A Speech on History Museum - Shaanxi History MuseUm
Unit 16 A Speech on Mountains - Mount Huangshan
Unit17 A Speech on Water Scenery - the Three Gorges of Yangtze River
Unit 18 A Speech on Natural Reserves -Wolong Nature Reserve
Unit 19 A Speech on Climate - Climate in China
附录
附录A旅游标志的专门用语
附录B著名旅游景点名称的英语表达
附录C各地旅行社( Travel Service)名称英语表达
参考文献