Unit 1 How Does One Become a Secretary?
  Section 1 Being Interviewed
  Section 2 Preparing an Interview
  Section 3 Writing a Letter of Application and Resume
  Section 4 Getting Some Knowledge of a Secretary
 Unit 2 How Does a Secretary Work at the Office?
  Section 1 Meeting the Office Staff
  Section 2 Getting Along Well with One’s Boss and Colleagues
  Section 3 Getting Some Knowledge of English Letters (1)
  Section 4 Getting Some Knowledge of Business Etiquette (1)
 Unit 3 How Does a Secretary Manage His/Her Office Efficiently?
  Section 1 Bringing Order to the Office
  Section 2 Keeping Your Office Green
  Section 3 Organizing Your Office
  Section 4 Managing Records Effectively
 Unit 4 How Does a Secretary Receive Visitors?
  Section 1 Dealing with Visitors
  Section 2 Being Courteous and Efficient
  Section 3 Get Some Knowledge of English Letters (2)
  Section 4 Get Some Knowledge of Business Etiquette (2)
 Unit 5 How Does a Secretary Handle Phone Calls?
  Section 1 Making and Answering Phone Calls
  Section 2 Telephoning Effectively
  Section 3 Writing a Letter of Introduction
  Section 4 Being Diplomatic (1)
 Unit 6 How Does a Secretary File Effectively?
  Section 1 Doing Filing
  Section 2 Filing Effectively
  Section 3 Writing a Letter of Congratulations
  Section 4 Being Diplomatic (2)
 Unit 7 How Does a Secretary Deal with Meetings?
  Section 1 Taking Minutes at a Meeting
  Section 2 Learning How to Take Minutes
  Section 3 Writing a Letter of Invitation (1)
  Section 4 Preparing a Meeting
 Unit 8 How Does a Secretary Host Visitors from Abroad?
  Section 1 Hosting American Visitors
  Section 2 Being Dignified and Gracious
  Section 3 Writing a Letter of Invitation (2)
  Section 4 Getting to Know Christianity (1)
 Unit 9 How Does a Secretary Deal with Speeches?
  Section 1 Interpreting at a Banquet
  Section 2 Learning Speeches
  Section 3 Writing Ceremonial Speeches (1)
  Section 4 Getting to Know Christianity (2)
 Unit 10 How Does a Secretary Make Arrangements for Business?
  Section 1 Making an Itinerary
  Section 2 Planning Effectively
  Section 3 Writing Ceremonial Speeches (2)
  Section 4 Getting to Know Islam (1)
 Unit 11 How Does a Secretary Make Reservations?
  Section 1 Booking Airline Tickets
  Section 2 Booking Effectively
  Section 3 Writing Memos
  Section 4 Getting to Know Islam (2)
 Unit 12 How Does a Secretary Become an Efficient Guide?
  Section 1 Visiting the Great Wall
  Section 2 Being a Good Guide
  Section 3 Learning How to Make an Agenda
  Section 4 Getting to Know Buddhism
 Unit 13 How Does a Secretary Become a Learned International Business Person?
  Section 1 Talking about International Trade
  Section 2 Getting to Know What is INCOTERMS
  Section 3 Learning How to Get Paid in International Trade
  Section 4 Getting to Know Import and Export Documentation
 Unit 14 How Does a Secretary Interpret During Negotiations?
  Section 1 Acting as an Interpreter in Negotiations
  Section 2 Interpreting Effectively
  Section 3 Writing a Letter of Condolence
  Section 4 Speaking English with Correct Pronunciation and Intonation (1)
 Unit 15 How Does a Secretary Deal with a Business Contract?
  Section 1 Talking about a Contract Draft
  Section 2 Getting Some Knowledge of a Business Contract
  Section 3 Learning How to Draft a Business Contract
  Section 4 Speaking English with Correct Pronunciation and Intonation (2)
 Unit 16 How Does a Secretary Guide the Guests to Go Shopping in China?
  Section 1 Making Purchases
  Section 2 Being Jack of All Trades and Master of None
  Section 3 Writing a Letter of Thanks (1)
  Section 4 Being a Calligrapher of English Handwriting
 Unit 17 How Does a Secretary Say Goodbye Impressively?
  Section 1 Seeing Guests off at the Airport
  Section 2 Saying Goodbye Impressively
  Section 3 Writing a Letter of Thanks (2)
  Section 4 Getting More Information about Being a Secretary
 附录一 英语单元音和双元音对照表
 附录二 名言、古训
 附录三 常用缩略词对照表
 附录四 剑桥国际考试·剑桥秘书技能执业证书·沟通和项目管理(2级)(1999年考试样卷)
 附录五 剑桥国际考试·剑桥秘书技能执业证书·办公室管理(2级)(1999年考试样卷)
 主要参考书目