Workplace Manners、Procedures and Duties、Information at Work、Serving Customers、Making Arrangements、Dealing with Emergencies、Job Hunting、Career Ladders几部分。
目录
1 Workplace Manners 2 Procedures and Duties 3 Information at Work 4 Serving Customers 5 Making Arrangements 6 Dealing with Emergencies 7 Job Hunting 8 Career Ladders Keys to the Exercise Book