- 高等教育出版社
- 9787040121582
- 1
- 79824
- 0041156675-5
- 平装
- 16开
- 2005-02-16
- 370
- 260
- 管理学
- 工商管理
本书是行业英语系列教材中的一本。本书共16单元，每单元分4大模块：听力、会话、基础知识和综合练习。内容选材突出宾馆、酒店业一线服务和现场管理中各个环节，坚持听说领先的原则和任务为基（Task Based）的原则，以培养学生口头交际能力为主旨，目的是为宾馆、酒店业培养一批既精通业务、又能熟练运用英语进行交际的中、高级管理人才。
Unit 1 Hotel Industry ABC
1 What Is a Hotel
2 How to Enter the Hotel World
3 Summary of Our Work
4 Consolidation
Unit 2 Room Reservation
1 What to Do in HandI ing Room Reservations
2 How to Handle Room Reservations
3 Summary of Our Work
4 Consolidation
Unit 3 Registration
1 What Do You Know About a Registration Form
2 How to Register Guests
3 Summary Of Our Work
4 Consolidation
Unit 4 Concierge
1 What Do We Do Every Day
2 How to Do Our Service Properly
3 Summary of Our Work
4 Consolidation
Unit 5 The Casher
1 What to Do with the Hotel Bills
2 How to Be a HoteI Cashier
3 Summary of Our Work
4 Consolidation
Unit 6 House keeping(1)
1 What Work Is lncluded in This Department
2 How to Do the Chamber Service
3 Summary of Our Work
4 Consolidation
Unit 7 House keeping(2)
1 What Are Included in Personal Services
2 How to Offer Personal Services
3 Summary of Our Work
4 Consolidation
Unit 8 SERVING CHINESE FOOD
1 What is Served Here
2 How to word in the food &Beverage Department
3 Summary of Our Work
4 Consolidation
Unit 9 Serving Western Food
1 What is served in a western restaurant
2 How to serve western cuisine
3 Summary of our work
4 Consolidation
Unit 10 serving Beverages
1 What are the beverages we serve
2 How to serve beverages
3 Summary of our work
4 Consolidation
Unit 11 Shoopng Arcade
1 What is to be sold in our shopping Arcade
2 How to promote Chinese National Culture
3 Summary of Our Work
4 Consolidation
Unit 12 Recreation Department
1 What Activities Can We Go in for Here
2 How to Do service here
3 Summary of Our work
4 Consolidation
Unit 13 Meeting
1 What are provided for the meeting planner
2 How to arrange catering for a meeting or seminar
3 Summary of our work
4 Consolidation
Unit 14 Exhibition
1 What types of exhibition are to be served
2 Get ready to serve and set up Booths
3 Summary of Our work
4 Consolidation
Unit 15 Setting Complaints
1 What will the guests complain about
2 How to settle complaints
3 Summary of Our work
4 Consolidation
Unit 16 Hotel Management
1 What does Hotel management mean
2 How is the Hotel management working
3 Summary of Our work
4 Consolidation
Appendix tapescripts
