Unit 1  Understanding Outsourcing
  Part Ⅰ Starting Up
  Part Ⅱ  Listening & Speaking Skills Development
    Dialogue 1  Outsourcing Business Processes
    Dialogue 2  Opinions about Outsourcing
  Part Ⅲ  Reading
    Passage 1  What Is Outsourcing?
    Passage 2  Types of Outsourcing
    Passage 3  India Is World's Best Outsourcing Destination: A. T. Kearney
    Passage 4  2010 Top Ten World Outsourcing Companies
  Part Ⅳ Writing
    Business Letter of Introduction
  Part Ⅴ Mini-Project
  Part Ⅵ  Tips for urcing Professionals
    Skills Required by Professionals in Outsourcing
Unit2  ADayatWork
  Part Ⅰ  Starting Up
  Part Ⅱ  Listening & Speaking Skills Development
    Dialogue 1  Preparing a Yeleconference
    Dialogue 2  The First Day in New Horizon Computers
  Part Ⅲ  Reading
    Passage 1  A Call Center Agent's Smile
    Passage 2  A Typical Day in the Life of a Project Manager
    Passage 3  How Business Outsourcing Has Reshaped the Philippines
    Passage 4  A Day in the Life of an IT Project Manager
  Part Ⅳ  Writing
    E-mail
  Part Ⅴ  Mini-Project
  Part Ⅵ  Tips for Outsourcing Professionals
    Work Attitude
Unit 3  Cultural Aspects
  Part Ⅰ  Starting Up
  Part Ⅱ  Listening & Speaking Skills Development
    Text 1  Avoiding Culture Clash
    Text 2  Company Culture
  Part Ⅲ  Reading
    Passage 1  Understanding Cultural Differences in Offshore Outsourcing
    Passage 2  Cultural Barriers to Offshore Outsourcing
    Passage 3  Working Environment in Infosys
    Passage 4  Key Issues in Offshore Outsourcing
  Part Ⅳ  Writing
    Memo
  Part Ⅴ  Mini-Project
  Part Ⅵ  Tips for Outsourcing Professionals
    Appreciating Cultural Differences
Unit 4  Communication Practices
  Part Ⅰ  Starting Up
  Part Ⅱ  Listening & Speaking Skills Development
    Dialogue 1  Communication Problems
    Dialogue 2  Solving Programming Problem
  Part Ⅲ  Reading
    Passage 1  Communication in offshore Outsourcing
    Passage 2  The Importance of Communication in Outsourcing
    Passage 3  Effective Communication Methods
    Passage 4  Communicating in Your Organization
  Part Ⅳ  Writing
    Work Report
  Part Ⅴ  Mini-Project
  Part Ⅵ  Tips for Outsourcing Professionals
    Effective Communication Is Vital to Success
Unit 5  Business Meetings
  Part Ⅰ  Starting Up
  Part Ⅱ  Listening & Speaking Skills Development
    Dialogue 1  Tomorrow's Meeting
    Dialogue 2  Project Discussion
  Part Ⅲ  Reading
    Passage 1  Business Meeting Etiquette
    Passage 2  Video Conferencing~Oommunication Made Simple
    Passage 3  What Is Skype?
    Passage 4  Eight Ways to Make Meetings Better
  Part Ⅳ  Writing
    Announcement and Invitation
  Part Ⅴ  Mini-Project
  Part Ⅵ  Tips for Outsourcing Professionals Stress Management
Unit 6  Dealing with Customers
  Part Ⅰ  Starting Up
  Part Ⅱ  Listening and Speaking Skills Development
    Text 1  Managing Outsourcing Relationship
    Text 2  Ending a Business Relationship
  Part Ⅲ  Reading
    Passage 1  Winning Customers through Effective Telephone Etiquette
    Passage 2  Convergys Corporatiorr--Top Outsourcing Company
    Passage 3  Ways to Handle Angry Customers
    Passage 4  Cautions in Outsourcing Your Customer Service Center
  Part Ⅳ  Writing
    Complaint Response Letter
  Part Ⅴ  Mini-Project
  Part Ⅵ  Tips for Outsourcing Professionals
    Skill Sets for Customer Centric Jobs
Unit 7  Project Management
  Part Ⅰ  Starting Up
  Part Ⅱ  Listening & Speaking Skills Development
    Dialogue 1  Work Assignment
    Dialogue 2  Checking about the Project Schedule
  Part Ⅲ  Reading
    Passage 1  The Five Steps in the Project Management Life Cycle
    Passage 2  Tips on Offshore Software Project Management
    Passage 3  The Importance of Teamwork
    Passage 4  Something about Team Building
  Part Ⅳ  Writing
    Action Plan
  Part Ⅴ  Mini-Project
  Part Ⅵ  Tips for Outsourcing Professionals
    Teamwor