Chapter 1 Introduction/1
　I. Introduction/1
　II. Principles of business letter writing/1
　III. Structure of business letters/5
　IV. Layout of business letters/12
　V. Envelop addressing/17
　VI. The E-mail/19
　siness Fax/22
Chapter 2 Establishing Business Relations/26
　Unit 1 Establishing Business Relations/26
　Lesson 1 Request for the Establishment of Business Relations/27
　Lesson 2 Reply to the Above Letter/30
　Unit 2 Status Enquiries/38
　Lesson 1 Status Enquiries/39
　Lesson 2 Reply to the Above Letter/40
Chapter 3 Negotiation of a contract/48
　Unit 1 Enquiries And Replies/48
　Lesson 1 A General Enquiry/49
　Lesson 2 A Specific Enquiry/52
　Unit 2 Proforma Invoice/58
　Lesson 1 Asking for Proforma Lnvoice/62
　Lesson 2 Sending Proforma Invoice/64
　Unit 3 Quotations and Offers/68
　Lesson 1 A Firm Offer/69
　Lesson 2 A Non-Firm Offer/71
　Unit 4 Counter-offers and Acceptance/78
　Lesson 1 A Counter-Offer/78
　Lesson 2 Reply to the Above/83
　Unit 5 Sales Promotion/89
　Lesson 1 Sales letter/90
　Lesson 2 The Reviver/91
　Lesson 3 A Follow-up Letter/91
Chapter 4 Conelution of business/96
　Unit 1 Orders and Their Fulfillment/96
　Lesson l An Order/98
　Lesson 2 An Initial Order/105
　Lesson 3 Repeat Order/108
　Lesson 4 Duplicate Order/111
　Unit 2 Signing a Contract/118
　Lesson 1 Conclusion of business/118
　Lesson 2 Sending a Sales Contract/119
　Lesson 3 Counter-signature/122
Chapter 5 Conditions of a contract/126
　Unit 1 Packing/127
　Lesson 1 Packing & Shipping Marks/127
　Lesson 2 Reply to the Buyer's Packing Instruction/133
　Lesson 3 Claim for Improper Packing/134
　Unit 2 Shipment/141
　Lesson 1 Ask for an Amendment to Shipment Terms/143
　Lesson 2 Partial shipment & Transshipment/144
　Lesson 3 Shipping instruction/145
　Lesson 4 Urging Shipment Letters/147
　Lesson 5 Shipping Adivice/149
　Unit 3 Insurance/158
　Lesson 1 effection insurance for the Buyer/158
　Lesson 2 the Reply to the Exporter/161
　Lesson 3 the Letter from the Insured to the insurer/164
　Lesson 4 the Reply of the Insurance Company/165
　Lesson 5 Asking for Excessive Insurance/166
　Lesson 6 Open Policy Insurance/167
　Unit 4 Payment/173
　Lesson 1 Remittance/174
　Lesson 2 Collection/176
　Lesson 3 Letter of Credit/181
　Unit 5 Complaint and Adjustments/201
　Lesson 1 Claim for Late Delivery/202
　Lesson 2 Claim for Wrong Goods/205
　Lesson 3 Claim on Inferior Quality/206
　Lesson 4 Claim on Damaged Goods/207
　Lesson 5 Claim on Short Weight/209
Chapter 6 Modes of Trade/218
　Unit 1 Agency/218
　Lesson 1 Asking to Be a Sole Agent/219
　Lesson 2 Appointing Agent/220
　Lesson 3 Confirming the Terms of Agency/220
　Unit 2 Processing&Assembling Trade/230
　Lesson I The Invitation for Processing Trade/231
　Lesson 2 Reply for The Invitation for Processing Trade/231
　Unit 3 Compensation Trade/239
　Unit 4 Joint Venture/247
　Lesson 1 Asking for Joint Venture Details/248
　Lesson 2 the reply to the above/248
　Unit 5 Technology Transfer/260
　Lesson 1 Asking for Technology Transfer/261
　Lesson 2 the reply to the above/261
　Unit 6 Invitation to Bid/277
Chapter 7 Miscellaneous Correspondence/281
　Unit 1 Ordinary Inter-Company Correspondence/281
　Lesson 1 Letters of invitation/282
　Lesson 2 Letters of thanks/284
　Lesson 3 Congratulation letter/285
　Lesson 4 Letters of apology/286
　Lesson 5 Letters of Appointments/288
　Lesson 6 Letters of Announcements/289
　Lesson 7 Letters of requests/290
　Lesson 8 Reminders/291
　Lesson 9 Visits/291
　Unit 2 Employment /298
　Lesson 1 Application letters/298
　Lesson 2 Resume/CV/301
　Lesson 3 Other employment letters/302
参考文献