Module One Departing from China 中国出境
　Lesson l Inquiring at Airport Terminal 航站楼问讯
　　Dialogue 1 At check—in counter在值机柜台
　　Dialogue 2 At boarding gate 在登机门
　Lesson 2 Check．in 值机
　　Dialogue 1 Routine check．in 常规值机
　　Dialogue 2 Group check—in 团体值机
　　Dialogue 3 DIY check—in 自助值机
　Lesson 3 Handling Contingencies 处理意外事件
　　Dialogue 1 Luggage overweight 行李超重
　　Dialogue 2 Delayed flight 航班延误
　　Dialogue 3 Latecomer guest 迟到客人
Module Two En route by Air 飞行途中
　Lesson 1 Getting Aboard 登机
　　Dialogue 1 While the group taking seats 团队登机就座时
　　Dialogue 2 In—flight Wi—Fi service 机上无线上网服务
　　Dialogue 3 Using mobile device on board 机上使用移动设备
　Lesson 2 F&B Service on Board 机上餐饮服务
　　Dialogue 1 Mealtime service 正餐服务
　　Dialogue 2 During light refreshment提供便餐时
　Lesson 3 Miscellaneous in．flight Services 各类机上服务
　　Dialogue 1 Helping the guest in need 帮助有需要的客人
　　Dialogue 2 DFS on board 机上免税店
Module Three Entry to Destination Country 目的地国家入境
　Lesson 1 Immigration Formalities 入境手续
　　Dialogue 1 ADS visa is processed 旅游团签过关
　　Dialogue 2 Clearance for business delegation 商务团通关
　Lesson 2 Luggage Claiming 提取行李
　　Dialogue l At luggage claim 在行李提取处
　　Dialogue 2 Handling luggage contingency 处理行李意外
　Lesson 3 Customs Clearance 海关放行
　　Dialogue 1 Going through red channel 物品申报
　　Dialogue 2 Dutiable and confiscated goods课税和罚没
Module Four At Hotel 在酒店
　Lesson 1 Check．in 人住
　　Dialogue 1 Normal check—in 常规人住
　　Dialogue 2 Check—in problems 人住问题
　　Dialogue 3 Morning call&breakfast 叫早与早餐
　Lesson 2 In．house Services 店内服务
　　Dialogue 1 Extra bed or room 加床或加房
　　Dialogue 2 Laundry service 洗衣服务
　　Dialogue 3 F&B service 餐饮服务
　　Dialogue4 Wi—Fi service 无线上网服务
　Lesson 3 Checkout 退房
　　Dialogue 1 Before check—out 退房前
　　Dialogue 2 At check—out 退房时
Module Five Catering Service 餐饮服务
　Lesson 1 Group Meals at Restaurant 团队餐馆用餐
　　Dialogue 1 Confirming reservation with restaurant 与餐馆确认订餐
　　Dialogue 2 Mealtime help needed 用餐时需要帮助
　　Dialogue 3 When the group arrives late 团队用餐晚到
　Lesson 2 Helping Guests Dine on Free Days 自由活动日帮助客人
　　Dialogue 1 Ifguests want to dine out 如客人要外出用餐
　　Dialogue 2 If guests go for bar or pub 如客人要去酒吧
　Lesson 3 Booking Group Meal or Cancelling Reserved Meal 团队订餐或退餐
　　Dialogue 1 Booking group meal 订团队餐
　　Dialogue 2 Canceling reserved meal 退团队餐
Module Six Sightseeing 游览
　Lesson 1 Communicating with Coach Driver 与大巴司机沟通
　　Dialogue 1 On next day’S schedule 关于第二天行程
　　Dialogue 2 EU drivers．hour rule 欧盟驾驶时间规定
　Lesson 2 En Route to Tourist Attraction 赴景点途中
　　Dialogue 1 Getting stuck in traffic jam 交通堵塞
　　Dialogue 2 Purchasing admission tickets 购买门票
　　Dialogue 3 No berth at parking lot 停车场无车位
　Lesson 3 Handling Contingencies 处理意外事件
　　Dialogue 1 Ifa guest goes astray 如客人走散
　　Dialogue 2 If a guest gets passport lost 如客人遗失护照
Module Seven Shopping 购物
　Lesson 1 Shopping at Mall 商场购物
　　Dialogue 1 Department store shopping 百货商店购物
　　Dialogue 2 UnionPay card 银联卡
　Lesson 2 DFS&Tax Refllnd 免税店与购物退税
　　Dialogue 1 Purchasing at DFS 免税店购物
　　Dialogue 2 Inquiring about tax refund 了解购物退税
Module Eight Exit from Destination Country 目的地国家离境
　Lesson 1 Tax Refund Procedures 退税手续
　　Dialogue 1 Customs stamping 海关审核
　　Dialogue 2 Tax refunding 退税兑现
　Lesson 2 Online&了ransfer Check．in 网上与转机值机
　　Dialogue 1 Online check。in 网上值机
　　Dialogue 2 Transfer check．in 转机值机
Glossary 术语表
Appendix 附录
　1．A List of Countries’Emergency Police Call各国报警电话一览
　2．A Table of World Currencies世界各国货币
Bibliography 参考文献