Part One Front Office Department 前厅部
Lead-in Reading: The Importance of Front Office前厅部的重要性
Unit 1 Room Reservations房间预订
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 2 The Reception Desk接待处
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 3 Concierge Service礼宾服务
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 4 The Information Desk问讯处
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 5 Front Desk Cashier前台收银
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 6 The Business Center商务中心
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 7 Handling Guest Complaints客人投诉处理
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固

Part Two Housekeeping Department 客房部
Lead-in Reading: Duties of Housekeeping Department客房部的职责
Unit 8 Chamber Service客房服务
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 9 Special Service特殊服务
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 10 Dealing with Problems处理问题
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固

Part Three Food and Beverage Department 餐饮部
Lead-in Reading: A Variety of Meals and Services多样化的餐饮种类及其服务
Unit 11 Breakfast早餐
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 12 Taking Orders点餐
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 13 About Dishes中西菜点
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 14 The Bar酒吧
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 15 Kitchen厨房
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
An English Song: Love Is Blue蓝色的爱

Part Four Auxiliary Services and Management 其他服务与管理
Lead-in Reading: Other Essential Services in a Hotel 酒店的其他重要服务
Unit 16 The Health Center健身中心
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 17 The Shopping Center购物中心
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
Unit 18 Hotel Management酒店管理
Section 1 Listening Practice听力训练
Section 2 Speaking Practice口语提升
Section 3 Reading Practice阅读强化
Section 4 Cross-cultural Communication文化交流
Section 5 More Exercises练习巩固
An English Song: Over the Rainbow飞越彩虹

Appendix附录
Appendix 1 Tableware 基本餐具名称
Appendix 2 Condiments 调味品
Appendix 3 Familiar Vegetables, Fruit and Nuts 常见的蔬菜、水果及坚果
Appendix 4 Cooking Glossary 烹调术语
Appendix 5 Familiar Western Dishes 常见西餐菜名
Appendix 6 Selected Beverage Menu 精选酒水牌